catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Riddles of Fate: Memento Mori here!

[Post New]by catbag8717 on Nov 9, 14 12:42 AM
A thread for any tech issues you may have! Please include the Operating System you're using too.

Edited on 11/09/2014 at 5:20:51 AM PST


 

Re:Please post any TECH ISSUES for Riddles of Fate: Memento Mori here!

[Post New]by bfgGlithui on Nov 9, 14 5:21 AM
Good morning fishies!

Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui


 
jackee1
Seahorse
Seahorse
24 Posts

Re:Please post any TECH ISSUES for Riddles of Fate: Memento Mori here!

[Post New]by jackee1 on Nov 9, 14 1:35 PM
In the bonus game I need to put a puzzle together to activate my power to open the gate. I put the last piece which is the lower left, the hand sends the ball of light to the gate & then when I put the power on it to open it shows the puzzle piece is not in place. I have tried this at least 4 times & the same thing happens. I have a Mac OSX 10.9.5

 

Re:Please post any TECH ISSUES for Riddles of Fate: Memento Mori here!

[Post New]by benpete on Nov 16, 14 12:26 PM
The game works until I click on the Sphere to access the Map. The game freezes at that point. Using Windows 7

 
crypsynight
Minnow
Minnow
236 Posts

Re:Please post any TECH ISSUES for Riddles of Fate: Memento Mori here!

[Post New]by crypsynight on Dec 6, 14 6:53 AM
jackee1 wrote:In the bonus game I need to put a puzzle together to activate my power to open the gate. I put the last piece which is the lower left, the hand sends the ball of light to the gate & then when I put the power on it to open it shows the puzzle piece is not in place. I have tried this at least 4 times & the same thing happens. I have a Mac OSX 10.9.5


I'm having exactly the same problem.
I'm on Win7.

 
 
 
 
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