Please post any TECH ISSUES for Quest of the Sorceress here!

A thread for any tech issues you may have! Please also include the Operating System you're using.

Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

I downloaded this game as it looked like it might be a fun one, at least for just sitting back and having a good time. However, it was problematic from the onset. My computer grumbled and chattered it's way through the download, much more than usual, and there was hesitation from the get-go. Once it finally downloaded and activated, it was in widescreen with bars at the top and bottom. Call me spoiled but I don't care for that. In addition, there was considerable hesitation and freezing just trying to create a profile, much less play the game. I had to quit and delete the game and my computer went back to normal.

In an odd way, it seemed the game was heavy and clunky but I don't know how to explain it more than that. (I'm not a techie) What graphics I was able to see looked really great, but I could not see much. I have a Vista operating system on this Dell and everything is up-to-date.

It seems to me this is a very buggy game and I'm surprised no one picked this up before releasing it or is it just me? Just curious.

Interesting to see that your system is Vista on a Dell machine. Mine is Vista on a Hewlett Packard laptop and I have had none of the problems you mention. Maybe the tech guys at Big Fish can help you.

I also have an HP with Windows 8.1. The game did take a minute or more to download but I didn't have any other issues.