catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by catbag8717 on Nov 12, 14 12:48 AM
A thread for any tech issues you may have! Please also include the Operating System you're using.

Edited on 11/12/2014 at 5:50:46 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by bfgVaiya on Nov 12, 14 5:50 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
Sherry__Rose
Minnow
Minnow
233 Posts

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by Sherry__Rose on Nov 12, 14 4:05 PM
This is an intriguing game, and I'm enjoying it enough to purchase it. However, when I have it set to full screen instead of windowed mode, it opens on the right side of my monitor, with about 1/5th of the left side black. I cannot see all of the right side of the display, and I can only close the game using Task Manager, since the close button is too far to the right to be seen (as well as some of the instructions etc.). I'm using Windows seven, and my screen measures 20 1/2" wide and 12" high. The game works fine in windowed mode, but I'd much rather play it full screen. If I can get it to work that way, it will be a definite buy for me.

 

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by aquarabbit on Nov 16, 14 12:13 PM
Game won't load on my computer - I have Windows Vista 6.0.

I click the dragon rectangle on the left to start the game - the loading bar appears, and then the game vanishes (the window closes, *poof* it's gone).

Help?

 

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by dpoldy on Nov 19, 14 1:39 PM
Same for me. Same operating system. dxdiag shows no problems.

 

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by libragirl44 on Dec 15, 14 5:25 PM
dpoldy and aquarabbit -- same for me. I have tried everything. Exactly what you described happens. I give up! Vista also.

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post any TECH ISSUES for DragonScales: Chambers of the Dragon Whisperer here!

[Post New]by bfgVaiya on Dec 16, 14 1:01 PM
Hey there

I'm really sorry to see this game appears to be crashing! I definitely recommend checking out the following help article for steps that can help with this issue:

Game Crashing, Freezing, or Blank Screen

If the issue continues or if you've already taken those steps, please contact our Technical Support Team HERE with a Dr. Felix Report and one of our Reps will be more than happy to help!

bfgVaiya

 
 
 
 
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