catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Knight Solitaire here!

[Post New]by catbag8717 on Nov 17, 14 1:09 AM
A thread for any tech issues you may have! Please also include the Operating System you're using.

Edited on 11/17/2014 at 5:30:00 AM PST


 

Re:Please post any TECH ISSUES for Knight Solitaire here!

[Post New]by bfgGlithui on Nov 17, 14 5:30 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
CoolGrammy1
Minnow
Minnow
257 Posts

Re:Please post any TECH ISSUES for Knight Solitaire here!

[Post New]by CoolGrammy1 on Dec 26, 14 2:01 PM
I purchased this game and it ran fine for a while then started crashing. I have deleted and reinstalled several times and it is still happening. Any thoughts? I am playing on a PC with Windows 7....one day it worked and the next crashing galore...

Edited on 12/26/2014 at 2:02:30 PM PST


 
 
 
 
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