catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Silent Nights: Children's Orchestra here!

[Post New]by catbag8717 on Nov 28, 14 1:45 AM
A thread for any tech issues you may have! It might help if you include the Operating System you're using.

Edited on 11/28/2014 at 7:57:36 AM PST


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra here!

[Post New]by bfgGlithui on Nov 28, 14 7:57 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
pgillenw
Minnow
Minnow
236 Posts

I feel taken to the cleaners!!!!

[Post New]by pgillenw on Nov 30, 14 2:42 PM
The game does not present in fullscreehn.

The second music puzzle so far I have not been able to move past. There is no Skip and the walkthrough solution does not work. Now what?

 
scaoli
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra here!

[Post New]by scaoli on Dec 20, 14 8:53 AM
The big issue is that it won't open ... using MacOS10 version 10.7.5 ... anyone else having this problem?

 
cherzy13
Lobster
Lobster
83 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra here!

[Post New]by cherzy13 on Jan 2, 15 10:25 PM
I AM USING A PC WITH 8.1VERSION.. I CAN'T PLAY IT, AFTER FULLY INSTALLING YESTERDAY

 
rscb
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra here!

[Post New]by rscb on Jan 11, 15 8:14 PM

[Post New]by scaoli on December 20, 8:53 AM
The big issue is that it won't open ... using MacOS10 version 10.7.5 ... anyone else having this problem?


scaoli,

This game and the Collectors Edition of this game will
not run on a Mac running OS 10.7.5 or below.
The system requirements are for Mac OS 10.8 and above.
So those of us who do not have the latest OS can't play
this game.





Edited on 01/11/2015 at 8:15:33 PM PST


 
 
 
 
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