catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by catbag8717 on Dec 1, 14 1:33 AM
A thread for any tech issues you may have! It might help to include the Operating System you're using.

Edited on 12/01/2014 at 5:50:39 AM PST


 
themaestro023
Squid
Squid
76 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by themaestro023 on Dec 1, 14 1:47 AM
Sorry, not really a tech issue as the game plays fine but annoyed that today's coupon code CYBER will not work to purchase this game. Was hoping to get the bonus Monday punch and the great discount. Do you know any reason why this does not work?

UPDATE Tuesday, 04:00 GMT. Tried the code again and it worked fine so have the game and bonus punch for Monday. The original problem may have been the time at which I was trying it, 08:10 Monday.

Edited on 12/01/2014 at 8:02:41 PM PST


 
Valdy
Marlin
Marlin
9,383 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by Valdy on Dec 1, 14 1:56 AM
I just tried it with the code, and it works fine.

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by bfgGlithui on Dec 1, 14 5:49 AM
Good morning!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by Classicaljazz on Dec 1, 14 9:07 AM
I was happy to see Fantasy Mosaics 5 offered today. I enjoy nonogram games (or fill-and-cross games as some might call them) and liked an earlier game I purchased from the the Fantasy Mosaics series.

Unfortunately, this one will not stay open for me. The demo downloaded fine and when I clicked PLAY, it opened and the introductory Big Fish screen appeared and then the Match Gems screen. But, at that point, the game closes every time. I am not even able to get to a point where I can enter my profile.

As a test, I tried clicking on the desktop icon for my earlier edition of Fantasy Mosaics to see if that game would still open and work properly. It works fine.

Don't know what is going on with the demo of this new one. I thought I might like to get it with one of my coupons, but don't want to waste it on a game I won't be able to play.

Before you buy this game, try the demo to be sure it works for you!!!

To those who can get this game to work, happy gaming.

Classicaljazz


 
hzenrock
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by hzenrock on Dec 1, 14 8:50 PM
won't even open. Using Windows xp with Firefox on a Think Pad. I'm getting an access violation so I deleted and downloaded using IE but no luck. If anyone has any revelations please post ideas.

 

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by BIGMAK on Dec 2, 14 9:23 AM
I am trying to run the game on Windows 7 but it keeps freezing up. I have uninstalled and reinstalled but it will not work. Big Fish should check these games out and iron out the technicle difficulties BEFORE releasing. It is more important to release games that work less frequently then to put out stuff like this just to make one new game a day. VERY DISAPPOINTED!!!

 
kim0530
Guppy
Guppy
137 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by kim0530 on Dec 4, 14 11:45 PM
The problem I'm having is that level 2 will not unlock. As long as I keep on playing i'm fine but when I exit from the game and then return, the game goes back to level 1.

 
abdulz69
Starfish
Starfish
55 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by abdulz69 on Dec 6, 14 2:08 AM
I can play the game, but every time I reboot my computer, I have to start the game all over again. Very disappointed. Not going to ask for a refund, just not going to buy any more of these games.

 
ML224
Sea Anemone
Sea Anemone
4 Posts

Re:Please post any TECH ISSUES for Fantasy Mosaics 5 here!

[Post New]by ML224 on Mar 30, 15 7:19 PM
I am having the same problem as others are having with the reboot. Every time I log in it takes me back to the beginning to level 1. I am operating an imac with yosemite. I just finished fantasty mosaic 4 with no problems.

 
 
 
 
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