608 Posts

Please post any TECH ISSUES for Hidden Files: Echoes of JFK here!

[Post New]by bfgLianorm on Dec 6, 14 7:14 AM
Good morning Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

113 Posts

Re:Please post any TECH ISSUES for Hidden Files: Echoes of JFK here!

[Post New]by Petsitterkathy on Dec 6, 14 10:01 AM
game won't start.
Getting error 126 message.
also says cannot find import, DLL may be corrupt,missing or wrong version. File d3dx9_39.dll
I have no idea what that means, but thought you might know.


Echoes of JFK - Clicking on FBI printer at beginning of game give a black screen

[Post New]by bnaron on Dec 18, 14 12:14 PM
I have installed this game several time and the same issue keeps popping up, making it unplayable.

In order to get started you have to print out a photo on the FBI printer in your office. When I click on the printer, a large black box opens. I'm assuming that this is part of the tutorial outlining what you need to do, but I do not get the graphic.

I have checked the DX version (11) as well as the minimum requirements to play the game and my system meets the requirements.

I have a Dell Inspiron laptop with 16GB of memory, and the built-in Intel graphics adaptor.

What am I missing. If I can't play the game, I would consider trading for another game that actually works.

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