cocky2
Lobster
Lobster
84 Posts

coupon

[Post New]by cocky2 on Dec 10, 14 9:45 AM
Why can I not use a coupon code instead of the discount.
I have 4 coupons and want to use them . I have already let 2
coupons expire because there was not a game I wanted

 
BearKat
Stingray
Stingray
4,860 Posts

Re:coupon

[Post New]by BearKat on Dec 10, 14 10:33 AM
Hello, cocky2,

There should be no reason for a valid coupon code not to work.

I just purchased this game using a Punch Card Code and had no problem.

Be sure you click on "apply" after putting the code into the box, and also, if you are copying and pasting that you have not accidentally copied a "space" at either end of the code.

Hope this helps.

BK

edited to add: I purchased on the site, not through the bfgGameApp!

Edited on 12/10/2014 at 10:38:24 AM PST


 
JulieJay
Catfish
Catfish
1,555 Posts

coupon

[Post New]by JulieJay on Dec 10, 14 12:54 PM
cocky2 wrote:Why can I not use a coupon code instead of the discount.
I have 4 coupons and want to use them . I have already let 2
coupons expire because there was not a game I wanted



At the right hand side next to the reduced price, click on the x which will remove the sale code and put the game at full price, then copy/paste your coupon code in the relevant box and click on apply.

 
Spookys_Mom
Lobster
Lobster
92 Posts

Re:coupon

[Post New]by Spookys_Mom on Dec 10, 14 2:36 PM
If this is the last day for the free game coupon check what time the coupon was issued because it is not good all day long. It expires at the time it is issued rather than at the end of the day. I found that out the hard way. I tried to use a coupon code at 6PM that was dated that day and it would not work so when I called Big Fish told me the coupon had expired at 10AM that morning. Who knew....not me!

 
cocky2
Lobster
Lobster
84 Posts

Re:coupon

[Post New]by cocky2 on Dec 10, 14 6:53 PM
Thanks everyone for the help
I purchased from the site not the GM.
By the time I came back to the site my original coupon had expired
so I had to use another one.

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:coupon

[Post New]by bfgVaiya on Dec 11, 14 3:42 PM
Hey cocky2

I'm sorry to see there was trouble with using your coupon! As others mentioned, this can definitely happen if there's a discount already applied to the game. Once the discount is removed though, the free game coupon should be able to apply. I've included the following help article for more information in case something like this happens again in the future:

Using a Coupon Code

Since this issue seems to have been resolved, I'm going to go ahead and lock this thread to keep the forums tidy.

If there are ever any questions or concerns about purchasing a game or using your coupons, please feel free to reach out to the Mods. We're always happy to help out

bfgVaiya

 
 
 
 
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