 |
|
|
|
|
|
|
|
|
A thread for any tech issues you may have! It might help to include the Operating System you're using. 
Edited on 12/12/2014 at 5:35:08 AM PST
|
|
|
|
|
|
|
|
|
|
|
Hi Everyone,
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.
The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.
If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.
If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.
When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
|
|
|
|
|
|
|
|
|
|
|
I have run into a game-stopping issue in the Mac version of this game. In Princess Daphne's Room there is a statue where one is supposed to place the Floral Crown and Floral Baton. However, when I click on the statue, the scene starts to expand on the statute but then stops expanding and looks a bit dark. Clicking on the statue does nothing and the only way out of the scene is to click on the map and go to another location. I have tried restarting and then even deleting and re-installing the game with no luck.
I am using an iMac running OS X Yosemite version 10.10.1
|
|
|
|
|
|
|
|
|
![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by lsddvn on Dec 13, 14 3:47 PM
|
dndgirl wrote:I have run into a game-stopping issue in the Mac version of this game. In Princess Daphne's Room there is a statue where one is supposed to place the Floral Crown and Floral Baton. However, when I click on the statue, the scene starts to expand on the statute but then stops expanding and looks a bit dark. Clicking on the statue does nothing and the only way out of the scene is to click on the map and go to another location. I have tried restarting and then even deleting and re-installing the game with no luck.
I am using an iMac running OS X Yosemite version 10.10.1
I have the same problem and now I can't play this game any further. I have the same specifications, Mac OS X Yosemite version 10.10.1
Edited on 12/15/2014 at 3:54:07 PM PST
|
|
|
|
|
|
|
|
|
|
|
dndgirl wrote:I have run into a game-stopping issue in the Mac version of this game. In Princess Daphne's Room there is a statue where one is supposed to place the Floral Crown and Floral Baton. However, when I click on the statue, the scene starts to expand on the statute but then stops expanding and looks a bit dark. Clicking on the statue does nothing and the only way out of the scene is to click on the map and go to another location. I have tried restarting and then even deleting and re-installing the game with no luck.
I am using an iMac running OS X Yosemite version 10.10.1
I am having the identical issue. Also have Max OS X 10.10.1
Please get this corrected or refund the credit.
Edited on 12/13/2014 at 6:02:06 PM PST
|
|
|
|
|
|
|
|
|
|
|
I have the same problem. Mac OS X 10.10.1
|
|
|
|
|
|
|
|
|
|
|
dndgirl wrote:I have run into a game-stopping issue in the Mac version of this game. In Princess Daphne's Room there is a statue where one is supposed to place the Floral Crown and Floral Baton. However, when I click on the statue, the scene starts to expand on the statute but then stops expanding and looks a bit dark. Clicking on the statue does nothing and the only way out of the scene is to click on the map and go to another location. I have tried restarting and then even deleting and re-installing the game with no luck.
I am using an iMac running OS X Yosemite version 10.10.1
I have the same problem on a Mac OS X version 10.9.5. Sometimes the game will start loading and then self-quit at 35%. Please fix!!
|
|
|
|
|
|
|
|
|
|
|
dndgirl wrote:I have run into a game-stopping issue in the Mac version of this game. In Princess Daphne's Room there is a statue where one is supposed to place the Floral Crown and Floral Baton. However, when I click on the statue, the scene starts to expand on the statute but then stops expanding and looks a bit dark. Clicking on the statue does nothing and the only way out of the scene is to click on the map and go to another location. I have tried restarting and then even deleting and re-installing the game with no luck.
I am using an iMac running OS X Yosemite version 10.10.1
I, too, am having this issue with the SE. Running on 10.9.5.
|
|
|
|
|
|
|
|
|
|
|
I am also running iMac OS X Yosemite version 10.10.1. I'm having the same problem as the other Mac players in Princess Daphne's Room w/the statue. There is nothing to do. I also uninstalled & reinstalled the game. I've looked at the walkthrough to see if there was anything I might have missed. Nada. Since I'm so close to the end of the game, I do not plan to start over. If this cannot be fixed, I do want a credit.
This is the 1st time I've had a problem w/the Dark Parables games, the 2nd game in the series using the iMac.
|
|
|
|
| |
