Please post any TECH ISSUES for Les Miserables: Cosette's Fate here.

A thread for any tech issues you may have. Please include the Operating System you're using.

I just d/l'ed the demo version of the above game and although there is sound for the music, there is no sound for the conversations. Is this a technical issue or just me? I am using a Windows 7 desk top.

I'm having the same issue. There's music (loud, too, and no way to turn it down, Even when I turn down my volume on the computer) and I can hear the clicking of my mouse but no voices! I have a Toshiba Laptop with WIN7. Haven't had any problems with any other games/demos today.

So, no. jdelbove, it's not just you.

I can't even get this game to start. Something about a corrupt something when trying to the direct x installation, which I already have by the way. I just deleted the game and gave up

Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

I just tried to play demo version and get the exact same thing as jdelove, I'm also running win 7 Premium desktop and my graphics etc. are all up to date. I find also the play is a bit jerky in places.

Tech Spec:
AMD Fx 8 cpu, 16Gb Ram, 2TB HD, 3Gb Graphics.
So can't be running conditions can it?

As far as I know there are NO VOICEOVERS in this poor quality offering. One can mute the music (in options) and the ambient sound still remailns - something howling, thunderclaps and wind blowing in an annoying loop. I also have a "laggy" cursor to boot. Altogether a dismal game. Win 8.1, desktop, 1/2 tbyte, all drivers updated.

I'm getting the same corrupt message as PetsitterKathy. Aren't these games previewed for this kind of stuff before being released?

I'm so over these tech issues right from the get go & being told to run a Dr Felix & contact the support people.

Devs/BFG just do it right the first time!!!!!!!!!!!!!!!

I have windows 8. All graphics up-to-date. I tried to play the demo. The game crashes when the character goes outside the house and completes the HOS. Anytime any area is selected in the outside the house scene the game crashes. There are no error messages.

Error 126,even after re installing.

Daxadillion wrote:A thread for any tech issues you may have. Please include the Operating System you're using.

I don't know if this is a tech issue, but, I have been trying and trying to use the lockpick and it won't work.I have to drag it to the lock and itdoesn't stay or anywhere on the lock.I used hint ansd it says to get the lockpick and i already have it.I have windows Vista. I would really appreciate some help.TY

Hi, I purchased this game 12/15/14 and it was going great until I got to the where she's older & outside the house. It won't let me place an item where it belongs (the flower bulb in the pot). Every time I use my help, it says to find the watering pot which I already have. I've tried to use the watering pot on the two other bulbs it let me plant, but I get the same message. I have searched the rest of the house to see if I missed something but it just leads me back to the pots & bulbs outside the front of the house.
I'm playing it on a Windows 8.1

Thank you for any assistance.

Hi Isaiah40,

I'm sorry to hear that there's some trouble with placing the flower bulb in the pot, and thank you for letting us know that you're running Windows 8.1.

To start, it may be helpful to try the steps in the following help article:

Game Crashing, Freezing, or Blank Screen

If that doesn't work, you can definitely contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Best of luck,

bfgWaimea

Ok, thank you bfgWaimea! I will try that and see what happens. I appreciate your help with this.

Have a great day!
Isaiah40

I've encountered a glitch that renders the game unfinishable.

Clicking the "X" button in the top right to leave the puzzle in which you must put the butterfly jewels in the right boxes to unlock Valjean's office renders the butterfly jewels gone from your inventory and the puzzle unable to be re-entered, preventing any further progress in the game. Exiting the game and re-entering does not correct the issue.

I encountered the same problem with X out of the butterfly jewel puzzle, Unable to return to the puzzle and cannot move beyond this point in the game. Has anyone explored this for a possible solution?

Thanks, kuk4fun.