bfgVaiya
Salmon
Salmon
2,557 Posts

Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by bfgVaiya on Dec 18, 14 11:32 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
babs47
Jellyfish
Jellyfish
11 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by babs47 on Dec 22, 14 1:10 AM
I have tried downloading this game 3 times and each time it threw me out of the game before the game shut down. I am playing on a pc.

 
kimnick
Squid
Squid
73 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by kimnick on Dec 22, 14 2:02 AM
i keep getting access violation

 
tbcoe
Marlin
Marlin
9,599 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by tbcoe on Dec 22, 14 2:14 AM
I'm playing on Windows 7 and I down loaded the trial twice. It throws me out before I get to the start page. Oh, well, I have too many games now I guess but was wanting to get in the sale on Christmas games.

 
katy12250
Minnow
Minnow
227 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by katy12250 on Dec 22, 14 2:59 AM
Load game - check - twice actually
Install game - check - again twice
Get the BF and 8Floor splash screens & then the pretty Christmas picture. No items to check. No menu showing. When I Ctrl-Alt-Del out of the game to task manager, I find there is an access violation.
I tried installing/uninstalling twice with exactly the same result.
Running on Windows 7.
And since everyone else who is trying the game is getting the same error, I really don't think it's my computer.
When is this going to be fixed since I'm a big fan of 8Floor games. I'm just glad that I didn't buy without trying.

 

access violation

[Post New]by westnielsen on Dec 22, 14 3:11 AM
The above happend to me too.

 
scpotamus
Herring
Herring
309 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by scpotamus on Dec 22, 14 3:26 AM
Me too.

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by Nessa71 on Dec 22, 14 4:12 AM
i have the same issues as Katy with windows 8

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by coolcostumed on Dec 22, 14 4:28 AM
I am having the same issues as the others.

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by czeisaidso on Dec 22, 14 4:38 AM
I am also unable to play the game after downloading and installing it.

 
sadeyes0722
Squid
Squid
73 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by sadeyes0722 on Dec 22, 14 5:08 AM
I am having the same issue.

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by Cappucino_cup on Dec 22, 14 5:20 AM
Ditto......most annoying

 
DLeeM
Seahorse
Seahorse
27 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by DLeeM on Dec 22, 14 5:33 AM
Add me to the list, would love to play, but having the same issue as above!

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by mamalucy01 on Dec 22, 14 5:46 AM
Having the problem as everyone else.

 
katycoogan
Squid
Squid
70 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by katycoogan on Dec 22, 14 6:22 AM
katy12250 wrote:Load game - check - twice actually
Install game - check - again twice
Get the BF and 8Floor splash screens & then the pretty Christmas picture. No items to check. No menu showing. When I Ctrl-Alt-Del out of the game to task manager, I find there is an access violation.
I tried installing/uninstalling twice with exactly the same result.
Running on Windows 7.
And since everyone else who is trying the game is getting the same error, I really don't think it's my computer.
When is this going to be fixed since I'm a big fan of 8Floor games. I'm just glad that I didn't buy without trying.


Ditto for me.....Windows 7

 
moesart
Minnow
Minnow
242 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by moesart on Dec 22, 14 6:27 AM
Same here.

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by SMOKEMEAKIPPER on Dec 22, 14 6:44 AM
same problem here, would be nice to get a response. Have I wasted my money????

 

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by deepplum on Dec 22, 14 6:50 AM
Same here windows 7

 
annedelny
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by annedelny on Dec 22, 14 6:59 AM
Yes I'm having the same issues as everyone else. I've just upgraded to 8.1 and am glad it's got nothing to do with that! I have all the other pictocross 8Floor games and they play with no problem. Very odd, hope it gets sorted out soon, I love these games!

 
KCErin
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Fill And Cross Christmas Riddles

[Post New]by KCErin on Dec 22, 14 7:12 AM
Ditto to all the above. Gets to the room scene and then nothing. When I <CTRL><ALT><DEL> it shows the access violation. Too bad; I love these games.

 
 
 
 
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