As I noted in my ABSENCE MAKES THE HEART GROW FONDER post, I have had the same problem. Yesterday I did a live chat w/Jeremy in Seattle who works for BFG. He had me checking to see if the problem was on my end first. Then he worked w/other BFG staff and they were able to resolve the problem today.
It is not just the people who write and produce great games but also their support staff (you, too, Flounder) who make BFG great!
As an aside, if you like Dream Chronicles, the DC2 is in Beta testing. Can't wait!