Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by jim0113 on Feb 21, 17 9:44 AM
Really enjoyed playing Divine Academy until the BFG version seemed to get stuck. If I click on the Magistrate building it says "Level 8 coming soon" Is this the end of the game or is there something wrong?
Thanks,
Jim

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by RondaCole on May 9, 17 6:13 PM
I have just started to play this game I was enjoying it but
keeps going into error as well as not starting up then quoting my internet is down which it isn't,and cant get into my friends to join as I don't know my nickname as well as not being able to change it. can this be addressed as I did email Big Fish forum but still no reply. Also the screen wont shrink down so that I can reload or exit the game when it is frozen and the only way for me to get out is by switching the computer off.I also play gummy drop as well as the other ones eg hexa blast on my phone and have no issues,
Please reply to this asap or I will be deleting the game from my computer,
kind regards
Ronda.

 
winnerkooties
Angelfish
Angelfish
1,203 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by winnerkooties on Jun 1, 17 9:59 PM
As of May 31, 2017, Error Code 3 pops up every time I try to play Divine Academy.

The game launches, but then the error code pops up, which says the "server is undergoing maintenance" so try to play later.

I already sent a help request to customer service and got a reply, but they didn't seem to know why there was a problem or what to do about it.

I don't think they are updating this game any longer, so I may be out of luck.

Anyone else out there getting Error Code 3 when you try to play?


 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 2, 17 9:15 AM
I am getting the same error code for the last day or two.

Also having problems opening BF Casino so I wonder if they are related. I saw someone else report the Casino problem in another thread and a mod directed them to Customer Support.

I ran DrFelix (see Help) and sent it to the tech support peeps this morning. Awaiting further directions from them.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by __stardust__ on Jun 2, 17 10:07 AM
Same here! Get the Error Code 3.... sometimes it will start when I refresh, but when I want to visit friends I get the same again and won't be able to get back in the game. In the Help Section it says, that you should reinstall the game if Error 3 occurs....but will my game be saved when there's a technical issue? I don't want to start again from scratch....

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 2, 17 3:49 PM
I don't know but I'll give it a try and let you know.

eta *******************
Uninstalled completely except for user data and still get down for server maintenance error message. Earlier it was error code 3, now I get error code 2.

Still waiting for response from BF Cust. Support on chit I submitted earlier.

Edited on 06/02/2017 at 7:42:04 PM PST


 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by mapire on Jun 3, 17 2:59 AM
same for me , error 3 and error 2 !

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by kittymombo on Jun 3, 17 7:30 AM
I've received error "server is under maintenance" for a week....I did a full uninstall... and probably lost all progress. BUT> that means nothing if the game is completely broken. I just want to know if this is a lost cause or is there a fix coming....

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 3, 17 7:44 AM
kittymombo wrote: I just want to know if this is a lost cause or is there a fix coming....


This isn't a matter of a broken game. The problem is having the server necessary for it to run properly to be up and running. Someone from BFG needs to give the developer a jingle but seeing as it's already the weekend, don't expect anything until at least Monday.

Or ... the developer has stopped supporting it altogether and BF will have to announce as much.

 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgIlinalta on Jun 4, 17 11:22 AM
Howdy Everyone,

Thank you all for taking the time to report that there is a maintenance message being received when trying to play Divine Academy. We definitely want players to be able to continue enjoying the game without being stopped at the title screen, and I've gone ahead and provided these reports to the right teams for their investigation or clarification about the message.

While the Moderation Team doesn't have the tools to provide fixes and changes within the game, we are able to alert the appropriate teams of this issue. The teams behind the game will investigate what is happening and once any information is brought to our attention, we will update the forums to inform the players.

Thank you for your patience in waiting on a response for this issue, and I hope that the issue is investigated and resolved quickly. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by __stardust__ on Jun 5, 17 3:19 AM
Thanks for passing it on! Hope it will work again soon... I really like this game!

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 5, 17 6:05 AM
Thank you, bfgIlinalta. I understand the situation here and hope it is resolved quickly.

I get a ton of enjoyment from this game.

I'm really worried that my little guys aren't getting fed.

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 5, 17 12:51 PM
Well that was fun. Not.

Getting error code 1-0 now. I can get in, complete some tasks but the error occurs and resets some of my work but not others. I have monsters flying or walking around that were already zapped before the error.


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by bfgBellerophon on Jun 6, 17 11:39 AM
Hi Everyone,

I just wanted to pop in here and let players know that the appropriate teams are aware of the issues presented in this thread regarding not being able to get into the game. We haven't received any new information, but will post in the forums once we anything is brought to our attention.

MoreOver, I'm glad to hear that you were able to get into your game, but I'm sorry that an error code appears. Since this error code isn't associated with the Big Fish Games app, feel free to reach out to our Customer Support Team with a screenshot of what you are seeing. Please also provide details of the progress issue you are seeing. The Support Team is always happy to assist. Just in case it's needed, I'll include a Big Fish Games Help page below on how to obtain a screenshot:

Taking A Screenshot

Thank you for your patience and understanding. If you have any questions, feel free to PM any of the moderators. We are happy to help in any way that we can.

bfgBellerophon

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 7, 17 9:13 AM
Thank you. I sent a video capture that shows up most of the errors I encountered to Customer Support. Hope they can push this through to the DA developers quickly.

 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by beccafey on Jun 7, 17 6:00 PM
Since, I'm having the same issue as MoreOver, do I need to contact customer support as well, or just assume someone will look into the whole thing?

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 8, 17 2:39 PM
beccafey wrote:.... do I need to contact customer support as well, or just assume someone will look into the whole thing?


I recommend reporting it. The more eyes on it the better.

And thank you for confirming that it's not my computer that is causing the problem. I'll stop messing with settings now.

Edited on 06/08/2017 at 2:40:09 PM PST


 

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by __stardust__ on Jun 10, 17 3:29 AM
MoreOver wrote:

And thank you for confirming that it's not my computer that is causing the problem. I'll stop messing with settings now.


It's not! I'm having the same problem....I'm really frustrated by now!



UPDATE!

Seems like it's working again! *Woohoo*
Hope it will stay this way and everybody is having fun again!

Edited on 06/10/2017 at 10:50:38 AM PST


 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 10, 17 12:34 PM
Yay!!! Thank you, __stardust__ for informing us.

Thank you DA support for fixing this for us diehard fans.

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Divine Academy here

[Post New]by MoreOver on Jun 20, 17 7:56 PM
Server has been down for maintenance all day. Error code 3.

 
 
 
 
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