Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Christmas Eve: Midnight's Call here.

[Post New]by Daxadillion on Dec 24, 14 1:27 AM
A thread for any tech issues you may have. Please include the Operating System you're using.

Edited on 12/24/2014 at 7:18:19 AM PST


 
bfgLianorm
Moderator
Moderator
608 Posts

Re:Please post any TECH ISSUES for Christmas Eve: Midnight's Call here.

[Post New]by bfgLianorm on Dec 24, 14 7:18 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
viteacher
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Christmas Eve: Midnight's Call here.

[Post New]by viteacher on Dec 28, 14 7:13 PM
I cannot get the key on the right side of the hourglass to connect. I tried positioning all around the key hole but no luck. i play on my Macbook Air with OS X Yosemite. VI Teacher

 

Re:Please post any TECH ISSUES for Christmas Eve: Midnight's Call here.

[Post New]by INSURES on Dec 30, 14 12:17 AM
All of a sudden the game decided it was done playing the demo with 28 minutes left. Never had that happen before. Is there something wrong with it or is that the way it is set?

 

Re:Please post any TECH ISSUES for Christmas Eve: Midnight's Call here.

[Post New]by swhit15370 on Jan 3, 15 6:28 PM
when at areas that zoom in ... like the safe in Leo's lab I get no picture, I can like but without seen the dial I cannot enter the code. I think I am using Windows 7 ( the one after Vista).
Thanks

 
 
 
 
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