Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Castle Secrets: Between Day and Night here!

[Post New]by Daxadillion on Dec 30, 14 12:58 AM
A thread for any tech issues you may have. Please include the Operating System you are using.

Edited on 12/30/2014 at 5:43:01 AM PST


 
gnewburn
Herring
Herring
343 Posts

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here

[Post New]by gnewburn on Dec 30, 14 4:59 AM
the game is in my purchase..it wont load to play..I rebooted my computer & click to install game...the site comes up then nothing...I have windows 7

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here!

[Post New]by bfgWaimea on Dec 30, 14 5:43 AM
Hi Everyone,

If there's trouble with getting Castle Secrets: Between Day and Night to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
DrDavid
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here!

[Post New]by DrDavid on Jan 5, 15 4:58 PM
I am running Castle Secrets on a WIN 7 Pro laptop, x64 and VLK. I am at level 48 and about 50% through it. Since about level 30-ish, neither the crypt nor the North Pole will award me any items, although they show up when I enter the level. I get coin and experience but no items. Now the rooms to the bottom of the selector, like the attic, are doing the same thing. Lots of items available but only coin and experience are awarded. Does this mean the game is essentially over or is this just a bug? I deleted the game and downloaded and installed a fresh copy, but nothing changed. No items awarded in the attic or wine cellar or crypt, while plenty show up as available. Of course I did not delete the AppData files when reinstalling, or I would have lost all of my progress.

 
moonryu
Guppy
Guppy
195 Posts

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here!

[Post New]by moonryu on Jan 8, 15 8:58 AM
Technical Issue (revised): Completed Collection counter isn't saved from game session to game session.

I have made most of the collections, but I notice when I go into the collection screens/sections that the collection counters (in the collection window) don't carry over to the next gaming session (i.e. you exit for the day/time and come back the next day / time).

The collection items counter do span game sessions.
This prevents a player from creating collections to later be used to satisfy game goals. This makes the game all but unplayable.


Edited on 01/08/2015 at 12:40:15 PM PST


 

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here

[Post New]by shadowseeker on Jan 12, 15 6:36 PM
gnewburn wrote:the game is in my purchase..it wont load to play..I rebooted my computer & click to install game...the site comes up then nothing...I have windows 7


im having a similer issue on windows 8 loads up to start screen and then nothing else
no click to play or anything have uninstaled and reinstald 3 times same thing
have given it up as a dirty joke and a waste of credits

 
iamshiva
Guppy
Guppy
167 Posts

Re:Please post any TECH ISSUES for Castle Secrets: Between Day and Night here!

[Post New]by iamshiva on Jan 19, 15 3:07 PM
game opens, then will not play

 
 
 
 
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