Hi jmtaylor

Thank you for the reply and Merry Xmas and Happy New Year to you ☃

In March this year I bought a new computer with Windows 7, and trying to redownload all my games. I've only got 14 left to download and I receive an Adobe error. I can download, install but not activate. I've searched entire forum and tried just about everything that I could find. Downloaded all the Adobe and updated my flashplayer, reader and shockwave. Don't know if I need it or not and also uninstalled and reinstalled my Game Manager. I could download and install but not activate and now after adding several programmes, it won't do anything but allow me to sign in. I can't download any games at all. Now I can't download anything.
I've been going around circles trying to get Customer Support and can't find how to directly contact Big Fish Games.

PLEASE HELP AS I'M ABOUT TO THROW THIS COMPUTER OUT OF THE WINDOW. I DON'T CARE HOW MUCH IT COST. I'LL SHOOT IT IF I COULD.

Hi Pashdi. I'm sorry you are having so many problems. If you are a game club member you can contact CS via "Live Chat" by going to your my account page and clicking on "Live Chat". It is available between the hours of 7:30 am thru 4:30 pm PST. And you can also contact CS by clicking on the green envelope on the right side of this page and you can send them an email! I also have a phone number which I will PM you if you would like. I hope you get things straightened out asap. Good Luck
BK

Thank you BearKat, but you wouldn't believe it. As soon as I posted and went back to try again to get my games, because I'm determined to crack this whatever it takes. It's as if someone was controlling my computer. All of a sudden all but one game downloaded, installed and activated.
I didn't even have to click the run/install button.
Well, so far so good.

It's so frustrating when something just doesn't want to work.

Yes, it is frustrating, but very satisfying when things start to fall into place! Hope things continue to improve and you get ALL your games back!
Happy Gaming
BK

ETA: Excuse my bad manners, please. You are very welcome!

I have been with BG for more years than I care to count... and probably spent thousands of dollars over the years cause I love games!!!!.

However, I have official cancelled my account because GM does not work for me like it used to. Ive tried the downloading the adobe flash and shock, I've tried cancelling and reinstalling the GM, but I just give up.

It used to be sooooo easy, and it always worked. I will now go to another game site and use them. It seems there are no issues downloading their games directly from them. These are the same games that don't work from BG's GM.

So, good bye to all.

Thank you all for writing. i thought it was something i had done that did not allow me to download the games. i keep getting error 772-something about my firewall or a program i have running. I have not changed anything and thought well this is the end of BFG-but now i think i will wait until they fix it. thanks for letting me know that i am not alone. i just operate the computer know nothing about it. i feel better now that I did not do anything stupid. peggity

Hi peggity

An error 772 code is something you have to fix yourself. You need to find the following help hint



How do I resolve a 769 or 772 error?


A:

A 769 error can occur if the a game requires you to have additional privileges or administrator access on your computer in order to install the game.

If you receive a 772 error or if the 769 error persists it may help to reinstall the Game Manager and/or adjust your firewall settings.

If you are prompted to install the latest version of the Adobe Flash Player along with a 769 error, try downloading the Flash Player content debuggers (below), restarting your computer, then reinstalling your game.

Run as administrator

•Windows XP Users

•Windows 7 / Vista Users


You can find how to do this by clicking on the green envelope under your profile name. This will bring up a page with 4 help boxes. You need the box on the bottom right headed Technical Issues.
Click on the more arrow to bring up the next page. This tells you how to solve the problem on your PC

Hello all, I too am encountering problems though my situation is a bit different. I am a Mac user and have recently upgraded to Mac OS X Lion and ever since doing that two days ago I now receive the following message whenever trying to purchase new games or launch GM... "You can't open the application GameManager because PowerPC applications are no longer supported." What's that all about

I have been a member of BigFish for a very long time and I actually have approximately 9 game credits that I need to use before the end of the month but now I am unable to use them. Understand I can still play previously purchased games even though GM doesn't launch. My question is will there be a fix as people to tend to upgrade there systems from time to time and I would like to purchase and or use my acquired game credits?

I have submitted my question to Tech Support and attached MacDrFelix Results but haven't heard back yet.

I'm hoping there will be a fix for this problem as I do like the new version of Mac OS X Lion

Hi I just wanted to add one more thing... I just recently purchase an iPad 2 which runs Mac OS X Lion and I have installed a few BF games on it that run just fine, though I know there isn't Game Manager associated with it so I am hoping there will be a resolve very soon.

Thanks,

Hi Viki76

You need to visit the Mac Gamers Thread.

On page 2( I think) you will find posts with games compatible with your system. The Thread you are looking for is titled PowerPC (PPC) Compatible Games

Unfortunately when software and devices gets updated some things fall by the wayside.

Game dowloading for over an hour now and it's only 33%
I see the GM still sucks and was never fixed.

I at least can play my games already installed. From what I have read in forums you are re vamping something you don't need to. Things worked before. Kinda like if it ain't broke ..........And why is my error code not on your troubleshooting site? I will be requesting a refund as well as cancelling my membership. I will not download new game manager. Read enough about the troubles from others doing that.) It's been fun

so i purchased a game and downloaded but it wont install..been waiting 3 hours now..what is going on..

Hi lucy 1179

The first post in this thread is by bfg Donau. Within the post is a clickable link to a help hint.

It should be worthwhile trying it

Are you serious? Really? This game downloader is a friggin' JOKE! And that's the main reason I DROPPED the account with you Big F(ail). (removed by moderator) And your online help? Now that's another joke altogether...How do you move back UP in a waiting queue? There are plenty of us un-employed people out here that would love to grab a phone for you. It's not like I'm running some super-fast gaming rig. Windows 7 64 bit. Dual core processor? That's really all you need to know. But your programmer's need to do another program that is USER friendly. Wow....major fail people.

I can download a 60 minute trial with my firewall and avg virus programs on. However, I cannot get a free online game to download with those programs on or off.
What gives?? I used to be able to download the free online games. And I did uninstall and reinstall the games manager.

I have not been able to download any games for two days now. I did all recommended "fixes" to no avail. I cannot reinstall any already purchased
games either. No problem installing Shockwave games. Anyone else with this problem? Waiting to hear from Tech Support. Very frustrating!

BTW, I do not get any error code.