Welcome to Sunken Secrets forum

Hi Everyone,

If there seem to be troubles with progressing in the game, I'd recommend taking a look at our Sunken Secrets Technical Help page. There are several troubleshooting articles about what to do when the game crashes, freezes, or won't open, and it's possible those steps will resolve this issue.

If those steps don't work, I'd recommend contacting our Sunken Secrets Support Team. They'll be the best equipped to provide more help. Please include your in-game ID with your inquiry.

Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

Hello Everyone,

Welcome to the forum! It sounds like players are reporting some issues here, and I just wanted to swim by real fast to see if I could clarify a few of those as well as provide how to receive additional assistance.

First, there appears to have been a small update released recently that was meant to move Ollie to a new location, so players wouldn't be blocked by him while rebuilding the island. This update required no installation, and there would not be an update showing in the Big Fish Games App (Game Manager).

When players receive a message asking them to update before they can visit a friend's island, this means that the islands do not share the same version of game. This could mean that your game hasn't been updated, but what this usually means is that the player's island that is being visited hasn't updated yet. As soon both players have the same version of game, they can visit each other's islands. What is recommended in this case is to wait for those particular players to take the time to receive this new small update, which should resolve this message.

carlagean094, I'm sorry to hear there's been trouble finding where to receive Royal Seals. You receive these by rebuilding certain portions of the castle, such as the Stargazer's Tower. Usually, the culprit behind a missing Royal Seal is a window that is near the water or slightly obscured by something else. It is recommended to check the castle area for places that need to be rebuilt to receive those seals.

If you are still unable to find that space or if players have other issues they'd like assistance with, I recommend contacting our Sunken Secrets Support Team with with your in-game ID and a description of what you are experiencing. If there seems to be something not available to upgrade or seals missing, please also include screenshots of your island's castle area showing this issue. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience. Don't hesitate to contact any of our active Moderators with further questions. We're all happy to help out.

bfgIlinalta

Hello baconfami,

Thank you for the suggestion of what items could use lemons in Sunken Secrets. We're always looking for great ways to improve our games, and I'd be happy to pass along this suggestion to the right teams behind the game. If there are changes made to the game, a moderator will be certain to provide that as an announcement for all of our players to see.

Thank you for your time and for enjoying the game! I've made sure that suggestion and recommendation is provided to the teams who can make these sorts of decisions. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello gingerbiscuit,

This is a great question! I'm swimming by to provide some answers.

The different Elements that you collect during Deep Dives can be used to upgrade your Island's fountains. After collecting magic from a fountain, click upon it and press down upon the golden arrow to the left of the charging meter. A small menu will appear showing which Elements can be used to upgrade a fountain; the numbers below elements show how much of that Element you have versus how much is needed for the upgrade. Upgrading fountains will increase the amount of magic that can be collected from them.

I really hope this information is useful. Thanks for your patience, and please don't hesitate to PM me or another of the active Moderators if further questions or concerns arise. We're here to help.

bfgBeruna

Hello 123fipo123,

Thanks for taking the time to provide feedback about the game. I definitely understand how being able to search for specific items from a worldwide database of Market Places would be helpful. The Moderation Team isn't involved with making changes to the game, but we always want to advocate for our players, so I'll absolutely pass this message along to the appropriate teams.

Please don't hesitate to PM me or another active Moderators if any questions or concerns arise in the future. We're here and happy to help.

bfgBeruna