Graphics Glitch in Jewel Match 2

I've been playing Jewel Match 2 on two different computers. Both are XP, one is home, the other is the pro version. Both computers have decent graphics cards, and are updated.

One computer runs this game with no issues, the other (xp pro) has a strange problem where some of the graphics disappear during gameplay.

The info bar on the right side of the screen, showing the Jewel chest, and how many of each jewel I have goes missing. Also the info bar at the top showing the powerups will disappear occasionally.

The right-side graphic does flash up when jewels are added to my 'stash', and both top and right side graphics will re-appear when I use a power-up - but then disappear soon afterwards.

Also, when time runs out and I lose a life, the graphic doesn't completely load, so I am unable to see the 'try again' option and I have to exit the game and re-start.

This happens in windowed and full formats, also using 'slow computer' option and regular.

Any suggestions? Updates?

TIA

pfalcioni, welcome to the forums. If you are a game club member, you can go to your My Account tab above and contact Tech Support via Live Chat. The operate Mon-Fri from 9:30-4:30 PST. good luck

I've tried both of these options, but chat was not available, and I have yet to recieve a reply to my email.

Thought I might find others with the same issue here.

I guess I'll wait for an answer from Tech Support.

I am now experiencing the same issues on BOTH computers, so I believe now it is definitely the fault of the game.

I am having problems with this game too, after every level I get an error message and it kicks me off the game.

The link was to a photo of the problem.

I appreciate you working so quickly to keep me from breaking the rules of the forums, I just wish that your tech support was as quick at answering my questions!

I am still waiting for a reply, and chat is not an option from work for me.

Since the forum moderators are defintely more available than Tech Support, is there any way you could tell me a time frame that I can expect an answer to my email?

I've been a Game Club member since February of 2007, and I've never had an issue with a game.

I've always been very happy with how the Big Fish game club system works, but then I'd never had a reason to contact Tech.

Now, the first time I have a basic problem, the process for resolving it is convoluted, time consuming and frustrating.

Is there any reason why an otherwise good company has such lackadaisical Tech Support?

I have sent all this information to Tech Support.

It has been 24 hours since my first email to them.

I have not received ANY replies other than the standard computer-generated confimations.

This is not a pleasant transaction in my books.

Moderators, if there is any way you can contact Tech Support and see if they have a solution to this, I would really appreciate your help.

I understand this is not a tech support forum, however, since typical lines of communication are not working, I was hoping for some help through alternate avenues.

Hopefully one of the moderators will understand my frustration with the situation and help me out a bit, rather than posting the easy 'pat' answer.

Thanks in advance.

heya, sorry ot hear that this is not going as smoothly as you'd like.
i sent in an email about something else and my 'standard computer generated confirmation' said they'd get back to me within 72 hours.

i'll take that over some other company's response times any day.
can't tell you how annyoing it was to wait a week for a response when that company promised a 24 hour turn around.

I'm sure that you'll hear back soon

i've had problems with this game also. i've written to tech support, and seeing as it said in the automated confirmation that it might take 72 hours to receive a reply, i'll probably just try to be patient until they get back to me. they've always been helpful in the past even though it takes them a while. it's still quicker than some sites i've had to contact.

I did see it stated a 72 hour response time. I've just never seen a 3-day wait for Tech Support before.

I guess there's other businesses out there that take longer, but most companies I've worked with that sell computer-based products have tech support that responds within 24 hours, most within 1 to 2 hours.

It's been 48 hours, so I'll wait another day.

I recieved a reply from Tech Support yesterday afternoon.

They apologized for the delay in responding to me, and said they know there's a graphics issue with gameplay on XP machines, and are working on it.

They suggested waiting a few weeks, then downloading and re-installing the game, since the new file will include any fixes and updates.

Please let us know explicitly when it is fixed. It doesn't run at all on my XP. I just assumed it was my fault until I checked out requirements for other games. Just about every other game runs perfectly even the complicated ones so I figured I better find out more.
Happy to wait but would like to know when it is done as I love these types of games.
Thanks heaps

I would also like to know when a newer version is release. I run Vista, have been through every possible explanation with Tech Support, and I still can't get it to run on my system. It will download and install, but when started, I get a blank white screen. If I have the volume up and move the mouse, I can hear the noise it makes when scrolling over a button, but I can't see anything. I've bought countless games over the last year and this is the first time I've had a problem. I hope there's a new version soon!

I am having the same problem - after each level the game kicks me off!
Any solutions yet?

I can't believe BFG is still selling this broken game, with no fix it sight.

What's up?

I've been a BFG member for a few years now, and have always appreciated that every game I've played has been very solid, without issues. Now the one time I purchase a game with problems, BFG seems to be ignoring it?

Please, please BFG, fix this game, or remove it and give those who purchased it a credit towards a different (working!) game.

I just bought this game last week - I am having the same problem. I reinstalled it last night thinking it was just a glitch. It is still not working. I get to about level 10 and then the screen freezes and I have to reboot. I guess I will watch the forum to see when it is fixed and how to handle it then.

It will download and install, but when started, I get a blank white screen. If I have the volume up and move the mouse, I can hear the noise it makes when scrolling over a button, but I can't see anything.

that's exactly the problem i'm having, too. sound but no picture. tech support wasn't able to help me, as it wasn't my graphics card as they suggested. hope they get it fixed soon. they're usually so much better than that. this is the first game i've had a problem with in the year+ that i've been a member.