Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by Daxadillion on Mar 19, 15 12:37 AM
A thread for any tech issues you may have. Please also include the operating system you're using.

Edited on 03/19/2015 at 6:36:44 AM PST


 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by HERabalder on Mar 19, 15 4:35 AM
When i point on the green smoke in the shed the game chrashes. Have tried to start all over. same thing happens. It says that Windows detects a problem and close the game down.
PC Windows 7 - hole system updated still the same problem

Edited on 03/26/2015 at 9:32:31 AM PST


 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here

[Post New]by helenjane65 on Mar 19, 15 5:21 AM
same is happening to me, using windows 7 on pc

Edited on 03/19/2015 at 10:21:53 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by bfgBellerophon on Mar 19, 15 6:36 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by butterflydee89 on Mar 19, 15 8:55 AM
I am using Windows Vista. I keep getting an error message that reads: The requested screen mode is not supported by your video card. I have never had any problem like this with the other Puppet Show games. Is there anything I can do? Note: According to Intel, I have the latest driver update and am running Direct X 11.

 
graytori
Minnow
Minnow
215 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by graytori on Mar 19, 15 11:37 AM
I tried to play game and when I get to picking a person to play as the game closes and boots me out to my desk top icons. I have installed and re-installed twice and same thing each time. I have windows 7. I also checked on help from Big Fish. I checked my drivers and all are up to date. Seems to be a couple of persons ahead of me with same problem. I really think there is a glitch. I have played every single CE for months and had no issues with game. My Direct X is up to date also.

Hoping a fix is in the works.

 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by aunteek816 on Mar 19, 15 11:56 AM
same problem as previous player!!!

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by bfgBellerophon on Mar 19, 15 12:26 PM
Hi everyone,

I'm so sorry to hear that an error message appears when trying to open this game as well as the game closing and crashing. Definitely doesn't make things fun.

In regards to the video card butterflydee89, it may be helpful to check out the following help page:

Game Crashing, Freezing, or Blank Screen

Thank you graytori for taking the necessary troubleshooting steps. Since it sounds like more troubleshooting is needed, I recommend that you and aunteek816 contact our Technical Support Team with a Dr. Felix Report. They will better be able to offer some steps.

I hope this helps!

bfgBellerophon


 
harkinstg
Seahorse
Seahorse
24 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by harkinstg on Mar 19, 15 6:44 PM
I have completed the poster of Enrique and it will not let me take it/use it/etc.
Is there a glitch? Mac version
Thank you!

 
scrollingmama
Squid
Squid
70 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by scrollingmama on Mar 19, 15 7:07 PM
once again a game that will not play on my computer with Windows 8

 
1357wc
Parrotfish
Parrotfish
453 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition her

[Post New]by 1357wc on Mar 19, 15 8:22 PM
harkinstg wrote:I have completed the poster of Enrique and it will not let me take it/use it/etc.
Is there a glitch? Mac version
Thank you!



I thought I had the same problem, but one square was upside down on the shirt.

Edited on 03/19/2015 at 8:23:13 PM PST


 
Martyheinz
Barracuda
Barracuda
3,130 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by Martyheinz on Mar 19, 15 11:10 PM
Having the same problem with the green smoke in the shed. Win 8.1, PC. Updated graphic drivers and still the same. I seem to have more trouble with ERS games than any other dev.

 
suze14
Squid
Squid
66 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by suze14 on Mar 20, 15 12:27 AM
having problem in the bonus chapter...at the hospital I cant do anything but keeps saying I need the mushroom yet cant approach Enrique or do anything

 
SeverineSnape
Stingray
Stingray
5,357 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here

[Post New]by SeverineSnape on Mar 20, 15 1:04 AM
suze14 wrote:having problem in the bonus chapter...at the hospital I cant do anything but keeps saying I need the mushroom yet cant approach Enrique or do anything
Have you made the reagent for mushrooms, so you can get the mushroom from the Mycelium?

 
suze14
Squid
Squid
66 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by suze14 on Mar 20, 15 6:40 AM
no but I am supposed to get the ear and it wont let me approach him agh can you advise ty

 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition her

[Post New]by Sassy_Sheltie on Mar 20, 15 7:20 AM
suze14 wrote:no but I am supposed to get the ear and it wont let me approach him agh can you advise ty


I'm having the same problem, I also can't get the ear.
Ok I re-played as another player and got the ear but you have to make sure you follow in a certain order. When I got there I followed the steps in the strategy guide exactly and got the ear but THEN when I got to the boat I had forgotten to dab the cork with the resin first and I lost the cork down the hole in the boat. Now I can't play past that part to get into the boat and move forward... so the game seems a bit buggy in how you have to do things in exact order.

Edited on 03/20/2015 at 9:44:32 AM PST


 
sollys
Guppy
Guppy
109 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by sollys on Mar 20, 15 12:59 PM
Playing with Windows 8.1 and having no problems. Love the game but cannot find the guide. Please helpl.

 
harkinstg
Seahorse
Seahorse
24 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by harkinstg on Mar 20, 15 1:49 PM
Thank you1357wc! That was exactly it. The bottom center piece was upside down.
Glad it wasn't technical after all. Love the game!

 

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition here.

[Post New]by kkwestie on Mar 20, 15 2:34 PM
Can't get the ear...

 
simmi36
Guppy
Guppy
106 Posts

Re:Please post any TECH ISSUES for PuppetShow: The Price of Immortality Collector's Edition he

[Post New]by simmi36 on Mar 20, 15 3:38 PM
Sassy_Sheltie wrote:
suze14 wrote:no but I am supposed to get the ear and it wont let me approach him agh can you advise ty


I'm having the same problem, I also can't get the ear.
Ok I re-played as another player and got the ear but you have to make sure you follow in a certain order. When I got there I followed the steps in the strategy guide exactly and got the ear but THEN when I got to the boat I had forgotten to dab the cork with the resin first and I lost the cork down the hole in the boat. Now I can't play past that part to get into the boat and move forward... so the game seems a bit buggy in how you have to do things in exact order.


There are actually 3 corks, where you got the first. So you can just go back and get another one. I lost 2 corks before I found the resin. And you can't loose the last, because you can't use it without the resin.

 
 
 
 
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