Thank you! I did not reinstall the game or contact customer support again....but I did just restart the game again with a new player name because of your "hint". My new macbook has crashed ONLY when using the few games I have downloaded from BigfishG...I guess one of those crashes occurred during this game and when I simply started with a new identity and zoomed through the stuff I had already done...it worked. I was just being stubborn about not re-doing stuff. The BAD thing was after all this time it did not take long to finish the game. But at least it actually worked. In 6 months I can play it again and have forgotten enough that I can enjoy it again hence getting my money's worth.