Just renewed and downloaded all the new updates and everyone of our games went straight to quarntine. Hold time with CS @ McAfee more then 2 HOURS!!!!!!!

I haven't had a problem with any of my BF games, but got a Trojan removed message from McAfee when I tried to open one of my iwin games. Now I can't open the game at all That's what I get for straying momentarily from lol! This is the second time I've lost my Saqqarath game from iwin, the first time it just disappeared from my hard drive

Misdeeds61, How exactly did you perform the update and where did you find all of your games?? I am so lost. I tried reinstalling a game and it just "sits" in progress saying activating. I don't think the patch downloaded?? Please help if you can!!!!!!

This did not work. When I tried to install it it said I have no qualifying components or something like that. Also there are NO files in my quarantined section. Any Suggestions?


First this page would be useful as a sticky. Next well I did it! I could not update McAfee, so I crossed my fingers and restored my system to the 21rst and it worked. Have ALL of my games and progress was saved which just thrilled me. I am half through Dracula and would hate to start that one over, or the other half finneshed games.

THANK YOU TO ALL THE BF TEAM FOR BEING THERE! And for those who had helped with there feedback.

A MERRY CHRISTMAS TO ALL!

Now I can get back to cleaning before the horde gets here............well mabe just a "quick" game.

First of all, I am aware that this was a McAfee problem, however, as soon as BFG found out, it would have been prudent of them to send out an email to ALL of their customers, so we didn't have to all find answers separately. In that way, those who had not YET been affected could have turned off McAfee before the problem occurred.

I was not able to resore the files from McAfee, as they were already deleted, but I was able to do a system restore to my computer last evening and then McAfee updated and all seems to be OK. So I did not have to reinstall all of my 12 programs. It also saved any progress in any of the games.

Thanks to Big Fish for fixing the problem. I didn't realize how much I play my games until I could not play one yesterday and went into a panic. I guess I really am addicted to Big Fish! There are alot of worse things to be addicted to! Ha Ha! Keep up the great work!!!

I'd like to add my thanks to this ever growing list. You've given me back my games for the holidays! I had so much free time on my hands yesterday I actually baked for my family!! Yikes! Now they'll expect it more often! Seriously, though, it is tremendously comforting to know that customers are so important to BFG that they'll come in over the holidays to make sure we've got fixes for our problems. Thank you BFG!

Thanks so much to all had a part in fixing this problem. I am truly grateful. I just hope I can get the game back. I know I can redownload, but it would be most wonderful if I could get it back from where I was instead of starting all over, but, that may be the best anyway. Oh well, again ..Thank you!!! And have a very Merry Christmas and good gaming, All!!

Merry Christmas to All!
all of my generic.dx files were removed by McAfee (not quarantined), so I deleted Dracula Origin (which I was in the middle of) and re-downloaded it. It said the install was successful, but now, when trying to start the game, I get "Cannot find import;DLL may be missing, corrupt, or wrong version File "PhysXLoader.dll, error 126. Any help would be appreciated. Thanks, Maureen

You can have McAfee restore the quarantined files by opening McAfee Security Center. Click on the advanced menu on the lower left, then click on restore. Click on files in the upper left. You will see all of the files that are quarantined and on what date. If you want restore all of the files, place a check mark on them and select restore.
Be sure of the file before you restore it. If it was quarantined on 12/22/08 or 12/23/08 and was one of your games you should be safe.
Also you can submit all of the quarantined files to McAfee (one at a time), to let them review for a virus. This should be done for any you don't know if they should be restored.

Larry

Nope nope nope. McAfee is still killing it. Cannot reinstall and cannot restore. Try to restore, McAfee will appear to restore it then kill it again. Problem not solved with 5473.

Still not working for me and it's already updated again today. I'm becoming very angry. I'm going to be contacting McAfee for the 3rd time in just a moment. They better be ready because I am one very unhappy customer. lol I can't believe I was told that it would be fixed by today. Damn liars!

Carole4451 wrote:Thank you everyone at BF for resolving this problem for us so fast.
You are the best.

I still cant get back one of my IWIN games. It has the error message about a spybot thing.
And says failed to start GL worker. I have written them and am waiting their reply.

Merry Christmas to All!!

The poem was great!!!

Hi Carole ~ i'm in same boat as you, games are all back which is great, but McAfee hasn't resolved this issue for other gaming sites, and my IWin games aren't working, when i click i get the trojan and glworker messages then page goes to trial time is over with the option to buy message, lol!

haven't looked into it figured i'm happy with these games working and i'd worry about the others after the holidays, but since you MIGHT get an answer as to how to fix, if you do, could you share here for others with same problem? not just bigfish and iwin but this problem affected several gaming sites, and whatever fix works for iwin might work for others too

thnx and happy holidays, back to game playing for me while the snow falls on the east coast

For those asking for a "love" poem for Big Fish, here it is: (Less time, shorter poem)

‘Twas Two Nights Before Christmas


‘Twas two nights before Christmas and all through the net
Big Fish were rejoicing and happy, you bet!
The Big Fish got tough with the McAfee crowd,
They told them to fix it, they told them out loud.

The gamers were happy and tapping all night
‘Coz the Big Fish technicians had made it all right.
The stockings were once again filled all the way
With great games from Big Fish, the heroes today.

Out on the forums, the news spread like fire,
With so many were reading, it burned up the wire.
The patches downloaded, the games reinstalled,
A happier feeling could not be recalled.

The gamers sent virtual drinks to the crew,
They knew they would have the real thing later, too.
And laying their fingers on keyboards and mice
They sent us the patches and their sage advice.

They sprang to their feet, the job it was done.
For BigFish and gamers, the war it was won.
And they heard us exclaim, ‘ere they signed off that night,
“Merry Christmas to Big Fish, you have the BEST SITE!!!!”


Happy Holidays to all from Lisa & Harold, Jumping Dog BBQ!

I just received an email from tech support at McAfee and they admit there is still a problem and the fix (new DAT) would be issued around 2 p. m. Central time. We'll see.

Merry Christmas, Happy Holidays, Wonderful Festivus, etc. to one and all.

That is a great poem, too!!!

Of course, I will post it here when I hear from Iwin. It is just one game for me, but since I paid for it I want it working.
I noticed Iwin has McAfee on their front page. It says Mcaffee secure. tested daily. So they should work with us.

I want to give you a big THANK YOU to all at Big Fish game you guys are great to do this so fast around the hoildays
I hope everyone has a great on and Thank You again

rcm999 wrote:I just received an email from tech support at McAfee and they admit there is still a problem and the fix (new DAT) would be issued around 2 p. m. Central time. We'll see.

Merry Christmas, Happy Holidays, Wonderful Festivus, etc. to one and all.

There already is a new one. DAT 5474 yet it still won't work for me. I don't get this and I'm about to explode. I've talked to 4 different people and it's all the same stuff every time. They cannot give me an answer to why when I try to install the update onto my computer it tells me "Error: Unable to find any qualifying McAfee Product(s)." Yet, obviously I have them seeing as it has quarantined that darn file! I just want to play my game that I have yet to play that I've paid for 2 days ago. Is that so much to ask?

THANK YOU THANK YOU THANK YOU, Big Fishies! I just got a new computer the day that the problems all started, so I couldn't do a system restore. I had had this problem at least 18 months ago, to no avail. I guess I must have been the only one, because McAfee kept pointing the finger at BFG and vice versa (now I know better; BFG is virus-free!) and NOTHING was done. I had to end up canceling my game club subscription because I couldn't play the games.

Well, now I can, but the games I had bought from other sites in the interim are not working. I'm stuck with McAfee for 3 years (Dell pushed McAfee off on my new computer; I had no choice!), or else I would get AVG Free.

Anyways, THANK YOU again from one more little fishie!