Post any Unsolved Mystery Club: Ancient Astronauts Collector's Edition technical issues here only

I just purchased this game over the weekend and when I installed it, the game is over to the right of my screen and too big for the screen. I don't have access to the options either. This is a new one for me. What do I do now? I already uninstalled and reinstalled.

I am having a problem with the Antartica red & green tile sliding mini-game under the floating astronauts. Not all of the tiles slide & it is impossible to complete the puzzle (moving the four green tiles to the center), without moving certain of the red tiles that are "stuck". I read thru the technical issues thread & am concerned that if I skip this puzzle, I may trigger a more serious problem on the basis of other posts. Is this non-sliding a known issue &/or has anyone else experienced this problem?

Is anybody having trouble getting this game to work? I have uninstalled it and reinstalled it and keep getting error 809. It tells me that I have a game running but I don't. Please help me, ANYBODY !!!!!!!!?????? I installed on my girlfriends laptop and it works good. Why not on my desktop?

Makena1705 wrote:I am having the same problem as Seekseek. My bowl doesn't fill up with the sap when I put the spigot in. It's so frustrating to get so far in a game and then you come to a screaming halt.

You have to have the arrow assembled on the table, then get the cloth to wrap the arrowhead in - from the bridge - and then you can pick up the bowl of sap.

It keeps crashing to the desktop without an error message. Except a few times I get 809. I have sent in help from customer service. I can't even get the game started. Hopefully they can fix it. It is just annoying

Customer service has been really good in replying. But my problem still exists. Although the laptop which is older plays the game. Odd!

I downloaded this twice to try on my Mac running Lion. I get no credits at the beginning, then fly through the solar system with a white box as a cursor and never see anything but white boxes and white box cursor after the landing. I have to hard boot my computer to get out of the game. Anyone else with a Mac having this problem?

Yes, dakini, thanks for your exact description of the problem I'm having, too. I'm using Mac OS X 10.6.8. I've downloaded three different times; each time the cursor becomes a white box until landing, then there's nothing but white boxes and grey screen. I have to hardboot the computer to exit the game, and the time is subtracted from the try-out hour. Don't know what's going on.

I too have this issue. If you press "option+enter" that will make the game 'windowed' so you can see what is going on. Pressing "option+apple+escape" will kill the game so you do not need to shut your mac down to get out of the game.

I have a 2007 macbook pro with 3 gig of ram running 10.6.8 and the the graphics run really slowly on this game, has never been a problem on any other game so something is seriously wrong with this one.

Same problem with white screen with Snow Leopard.

Will not window either.

miavie wrote:

KayleighJ wrote:

Boomer47 wrote:HI,

A few of us had asked in the original thread about the Antartica issue. We were being kicked out of the game when we tried to click on the tanks to get the keys.

It did not seem to be an isolated issue and the new version does not appear to address a reason or fix.

Has anyone found a way to avoid being sent to the game mananger and out of the game in this chapter?

+1

Edit: After downloading and running the new version, the game still quits without warning in the Antarctic chapter, so the new version does NOT fix this particular problem. *grumbles*

same here

The same problem here - hwo got the answers?

Just downloaded a trial and got the white box problem in place of the graphic menus when I open the game in full screen. I hit 'Option-Enter" to get to windowed mode, and I can then seen the graphic menus but everything moves way too slow and jumps around.

The specs say this game requires 1024 MB RAM -- all my others that work require 512 MB -- so I guess that is too much for my Macbook Pro with 2 GB sdram? Or does VRAM memory or bus speed have something to do with it?

Well, I played almost to the end today (Feb 06 '12) ... & guess what!! got "keyboard lockup" @_@ totally confabulated. Have not been able to get back in after restarting 'puter (running Vista Ultimate on HP quadcore tower & Benq slimline lcd monitor) ... HELPPPPP! Lists the game, but refuses to open it back up; can't get anywhere with it .. sigh :'(

I am having trouble with getting the water as I have only found 11 bugs and there should be 12 does anyone know where to find the 12 th bug

Atheen wrote:I am still in the Dogon Temple. I try to use the bludgeon to get the ring in the face with purple eyes. I looked at the Strategy Guide and I have not missed ANY steps! However, when I try to use the bludgeon the message says, "Will not work here".

I am stumped. Any help or is this game a rip-off?

Seems kind of fun ---- if it worked!

i'm having the same problem and also even tried to put necklace on and diamond and still comes up will not work here. first think i had do this step first. Is any help, I'm stumped. i even reinstalled the game. it did not fix the problem, any help?

In the Temple Hall - can't use bludgeon on the weak point on the wall next to the mask with purple eyes eventhought I've uninstalled and installed my (CE) game a few times. Pls HELP...

What's with the bludgeon not working? If it worked I wouldn't be frustrated by following the hint to no avail. Where's the QC on these premium priced collectors editions? The charcoal rubbing needed to be rubbed over and over and over and over and over and over again before it could be used. Answers please...before I ask for refund.

I just bought this game. Sept 1. I also get to the bludgeon not working. This over a year since Arlene first posted the problem 8-6-11. I have tried it on another profile to no avail. I also bought the CE version. Using W7, 6 gb ram, 1TB hd. I think they should pull this game till problems get fixed.

Atheen wrote:I am still in the Dogon Temple. I try to use the bludgeon to get the ring in the face with purple eyes. I looked at the Strategy Guide and I have not missed ANY steps! However, when I try to use the bludgeon the message says, "Will not work here".

I am stumped. Any help or is this game a rip-off?

Seems kind of fun ---- if it worked!

The exact same thing happens with me I was quite excited about this game as it seemed to be both fun and challenging, but the simplest things not working, like using an item which is vital to continuing the game, make this useless. I have to admit that I am very surprised these issues are still ongoing as this isn't a new game and should have been faultless a long time ago.

Also getting the bludgeon problem - Windows Vista, have reinstalled Flash, Shockwave, the game... no luck.