onestepper
Lobster
Lobster
90 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by onestepper on May 3, 12 4:29 PM
Well.. this is just awesome (insert sarcasm here) When I click the play button on my game manager for this game, it shuts down the game manager. The game opens up, but no game manager.

 
dm666
Sea Anemone
Sea Anemone
6 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by dm666 on Jun 23, 12 7:29 AM
musette1022 wrote:I'm having the same problem as Bella. I know there's a fix, but does that mean I lose all my previous progress. Is this a whole new download or a patch that fixes just that problem. I guess the only other thing I'd add is that I don't have the ability to buy irons in the golf shop as well. Thanks


This is going to sound ridiculous - but I ALSO can't find where to 'buy' the irons either!! I assumed they would have been in the shop, but I can't seem to find them. I even 'wasted' my golf bucks to purchase the item so that the irons would only be 'sold out for one day' but I don't even see them to buy them at all! Is this a bug or something that is not available for the Mac, or am I just being especially unobservant?! Thanks,

DM

 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by cowsgomoo1929 on Jul 15, 12 9:41 AM
Unable to play course ball and plain on iPad. Every other course opens except this one.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Jul 15, 12 11:01 AM
Hi cowsgomoo1929,

I'm sorry to hear you're having trouble playing this game on your iPad.

Please get in touch with our Mobile Support team so they can see how best to troubleshoot this with you. You can contact them by clicking on the green envelope on the right to get to our Help pages. From there, click "Contact Us" on the left of that screen to submit a support ticket.

Thank you!



bfgMonongahela

 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by cdmlow on Aug 12, 12 11:12 AM
Today's Courses "Unable to download the day's content. Tap to retry. I cannot get the daily courses. What should I do???? They worked up until yesterday. My regular game is just fine. All the courses are loaded and playable. This only pertains to the new daily courses. Help???

 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by Greg06897 on Aug 13, 12 8:10 PM
All my data is gone and the daily courses aren't accessible for me. P,ease help

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgCimarron on Aug 14, 12 1:48 PM
Hi cdmlow and Greg06897,

If your game isn't letting you access the daily courses or showing your data, I would definitely get in contact with our Customer Support team. One of our mobile specialists will be able to take a closer look with you to find out what's going on:

How to get in contact with Customer Support

If you click the blue text it will take you to more information on how to do this. I hope this helps!

bfgCimarron

 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by Escape2010 on Nov 18, 12 10:59 AM
I have lost all my game info. Had passed all levels with three stars, including bonus games. Had most of the leader board with my name. Played today's bonus game, then took a break. When I went back in everything is gone! Please help!


 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Nov 18, 12 1:34 PM
Hi Escape2010,

I'm so sorry to hear that you lost your progress!

If you haven't already done so, please get in touch with our Tech Support Team. They'll be able to collect some information from you about what happened and will work with you directly on some troubleshooting steps from there. You can contact them by clicking here to submit a support ticket via email and they'll get back to you as soon as they can.

Thank you!



bfgMonongahela

 

No Mistakes trophy

[Post New]by jemmaphur on Jan 15, 13 9:26 PM
I am having trouble winning this trophy, its says to shoot par or under on a 6-hole course with no mistakes.

I have completed a 6-hole course with no mistakes and I have not been able to win the trophy.

Please help!!!!

Edited on 01/15/2013 at 9:28:26 PM PST


 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgIzara on Jan 16, 13 11:03 AM
Welcome to the Pond jemmaphur!

It's definitely weird that you were unable to receive the trophy after completing that task. It's possible that there may be a slight glitch in the game.

If you would please write into Tech Support they will work with you directly to help figure that out!

Just click here and submit an email to reach them. Live Chat Support is also available Monday-Friday 7:30am-4:30pm PST if you're a Big Fish Game Club member.

Best of luck!

bfgIzara


 
pjries
Seahorse
Seahorse
22 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by pjries on Feb 19, 13 6:47 PM
For the past week, on the iPhone version, I will complete the last hole on the free daily game and get the great shot bonus notice, but not receive the 1000 golf bucks.
Then when I play the course again, the flag shows that the bonus had been won when it had not been. Anyone else having the problem, or just me?

Thanks.

 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgIzara on Feb 20, 13 10:20 AM
Hey pjries,

I haven't heard of other Fishies having similar issues, but I would definitely contact our Mobile Support Team to let them know about this. They may have some specific tips and tricks to help get those golf bucks!

To reach them, please click on the green to the right of the page and then select the Contact Us link to the bottom left.

Thanks!

bfgIzara


 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by melisalyn1 on Feb 21, 13 3:00 PM
Hi. I'm trying to get today's daily challenge - hit a great shot that includes 7 through King - I have tried everything and I am not getting it - starting at 6 going up through 2, starting at 7 going to King, how can I get this? Help please! Thank you!
Melissa

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgSeine on Feb 21, 13 3:45 PM
Hi melisalyn1,

That's odd that the Great Shot isn't registering after using those cards. I recommend getting in touch with our Mobile Support Team and they might be able to provide more information about that for you.

Hopefully they can make sure you get that Great Shot!

bfgSeine

 
Capatin
Lobster
Lobster
84 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by Capatin on Feb 24, 13 2:50 PM
I am also having a problem with the shot under par trophy on the ritz course iI have -25 and 24 on both but no trophy it is annoying please fix this

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Feb 24, 13 5:42 PM
Hi Capatin,

I'm sorry you're running into that issue too! As bfgSeine said, it is best to get in touch with our Mobile Support Team so they can collect some info about what's going on and work with you directly to try to get things resolved. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by ricknlin1 on Mar 1, 13 3:25 PM
I have been playing this for some time now and today I start the game to play the daily challenge to build my trophys and star for the remaining few courses left to play and I find I am now back at course one game one. I was up to level 43. Also can not play the daily challenge any more. Any clue?

Edited on 03/02/2013 at 6:54:24 AM PST


 
bfgIzara
Flounder
Flounder
2,151 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by bfgIzara on Mar 2, 13 10:12 AM
Hey there ricknlin1, welcome to the Pond!

That is definitely odd that the game went all the way back to game one, and that the daily challenge is no longer working.

While troubleshooting is limited here, one of our Reps from Mobile Support will be happy to work with you directly to help get that sorted out!

To reach them, please click on the green to the right of the page and then select the Contact Us link to the bottom left.

Keeping my fins crossed that this gets sorted out quickly for you!

bfgIzara


 
pjries
Seahorse
Seahorse
22 Posts

Re:Post any Fairway Collector's Edition technical issues here only

[Post New]by pjries on Mar 12, 13 6:58 PM
I have the same problem as ricknlin1 - it happened last night with my iPad. The game reset to the beginning and I lost all my progress which was considerable. I contacted tech support following the green envelope link and unfortunately, I'm still waiting. Which means I'm missing out on today's Daily Game, at least, and may miss out on more.

I know that you're busy and I know that you now have a waiting period of up to 72 hours for a response, unlike the past when customer support was immediate. But it's disappointing.
Thank you.

Edited on 03/12/2013 at 6:59:01 PM PST


 
 
 
 
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