Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by kingskreations on Jan 3, 12 10:00 AM
SeaBamboo wrote:Played the game up to about 70% but when I logged in this morning my PC (Win7 64 bit) advised there was an Adobe Flash Player update which I accepted as usual.

After the update I tried running the game but got the following error message
quote
A script in this movie is causing Adobe Flash Player 10 to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?
unquote

Tried rebooting the PC, uninstalled & reinstalled the game but it simply will not run so I have sent a report to Customer Support. Thought I would post here too in case anyone else gets the same error message.



I can't even get that message. I was playing and the next day it would not do anything. Just get a black screen. Frustrated beyond belief.

 
bfgArnoStyx
Stingray
Stingray
5,877 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by bfgArnoStyx on Jan 3, 12 11:18 AM
Hello everyone,

If you are stuck in the game because you cannot finish a particular step/pick up an item/etc., but please see if changing your screen resolution settings might be helpful:

Screen Resolution

You may want to exit out of the game before changing these settings. Please also be sure to check out the walkthrough (you can click on this link) for a step-by-step guide through the game.

If you're continuing to have troubles, please get in touch with Tech Support (you can click on this link) with a Dr. Felix report and a description of what you're experiencing and our reps will be happy to assist you. Thank you!

-bfgArnoStyx

 
Mossy224
Lobster
Lobster
80 Posts

HO by desk in front of book shelf - list of items blank

[Post New]by Mossy224 on Mar 5, 12 10:49 AM
I quit the game before finding all the HO in front of the desk by the bookcase. When I returned the list of items to be found was blank. Playing on a MAC OS 10.7.3. Tried quitting and returning to game. Still no list of items

 

HO by desk in front of book shelf - list of items blank

[Post New]by Fangio142 on Mar 24, 12 5:22 AM
Mossy224 wrote:I quit the game before finding all the HO in front of the desk by the bookcase. When I returned the list of items to be found was blank. Playing on a MAC OS 10.7.3. Tried quitting and returning to game. Still no list of items


same prob but in upstairs bedroom....very annoying.

 
snookataylor
Squid
Squid
72 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by snookataylor on Apr 1, 12 10:00 AM
I have exactly the same problem as Mossy224 - can't get items on the desk by the bookcase -its just blank. I have deleted and reinstalled game, and it has the same problem. MOST ANNOYING!!!!!!!!!

Is this going to be yet another game that can't be completed? I paid with one of my free credits so if you can't fix this - PLEASE BE KIND ENOUGH TO RETURN MY CREDIT.
Thanks

Edited on 04/01/2012 at 10:01:47 AM PST


 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by sheilawalshe on May 15, 12 5:06 AM
I am on the roof, trying to use the window lift. I have correctly positioned the levers at 1 - 2 - 2 - 4 but I keep getting the same message "what is the right position for these handles." I have exited the game, rebooted and gone back in. Same problem. I played this game a while back and I remember getting past this point then, so what's wrong now? Do I have to try setting the levers in all possible combinations? Any advice appreciated. Thanks.

 
daisey88
Seahorse
Seahorse
36 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by daisey88 on May 18, 12 8:50 AM
Same problem on my Mac. Total blank when I click on desk by bookcase. If I click the hint button, it shows me what to find but when I click on the object, nothing happens. This needs to be fixed or a credit is due.

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by stellacuchinetta on Jul 15, 12 6:19 AM
And I installed the game n July and it still isn't fixed as i have the same problem
- has anyone been able to resolve it?

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by Marienke on Jan 30, 13 1:03 PM
kainesis2 wrote:"Can't get the ice cream scoop....need that to continue; it's off the page and you can't pick it up??????"

Same here. I can see the sparkles, but not the scoop. It's too far off the page.


Same here. The scoop is off the page.

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by bfgMonongahela on Jan 30, 13 3:12 PM
Hi Marienke,

I did some investigating on this issue and found some advice from one our Tech specialists that might help:

Try to temporarily lower the display resolution to 1024x768 or even 800x600. After passing the scene you can revert back to previous resolution.


We go over how to adjust the screen resolution in our help article here.

If you try that and are still not able to get to the ice cream scoop, please get in touch with our Tech Support Team so they can work with you directly on some more troubleshooting. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Hope that helps!



bfgMonongahela

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by babadgirl on Mar 6, 13 5:37 AM
I started this game and wasn't thrilled with it but gave it another chance and ended up loving it. I got almost to the end of the game and found myself in the shed at her childhood home, locked in, with no tweezer to retrieve the broken key, Hmmm. I restarted, changed the resolution and nothing, I put it away for awhile. I played it again and this time got held up in the sewer trying to get the third metal piece. I give up. I love the look of this game and the way it plays but the technical end leaves me disappointed. Has anyone found any real solution to these problems? I'm playing on an Imac running 10.8.2 with 2TB HD and 8GB ram. Hope to see more games from this company but with better luck on getting them to work!

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by Gamerinne on Mar 18, 13 4:21 PM
b4nu wrote:
thornsontherose wrote:Even locking my resolution to 1280/800 does not allow me to get to ice creams scoop. I already bought the game so I'm stuck. can you help?


I found that going clear to the lowest one 800 x 600 allowed me to get the scoop. I couldn't stand playing in that mode though so changed it back immediately after. i'm hoping this doesn't happen too many more times.


I had the same problem not getting the scoop, but using this adviced worked!
I did have to exit the game and "restart" it to make it work, but I guess that makes sense since I opened the game in my old resolution.
I changed it back after getting the scoop and making the icecream, so I hope I don't have to do that again.
My head got a little dizzy looking at the 800x600 resolution.

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by TabithaMoon on Mar 22, 13 7:48 AM
Looks like I'm not alone with a blank list at the desk! I uninstalled the game and re-installed. Didn't work! I even tried clicking on random objects thinking one of them HAD to be on the invisible list. Nothing! So it isn't even registering clicks. I bought this game as part of the special if I bought the Special Edition Secret Order: Masked Intent set. Not only does this one not work, but I was, also, conned into buying a third game that the ad made seem as though it was part of the set. I have never had one complaint against Big Fish until now. If this is how BF is going to start doing business, I'm done!

EDIT*******

I received a response from BF customer service suggesting the lower resolution. I am grateful for the prompt response to my issue, but it didn't work. I've tried everything. I just can't move on from here. I officially hate the makers of this game. I hope BF doesn't do business with them again. It's a black mark on BFG reputation!

Edited on 03/22/2013 at 8:29:25 PM PST


 
Ismene
Flounder
Flounder
2,095 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by Ismene on Mar 24, 13 4:51 PM
TabithaMoon wrote:
I received a response from BF customer service suggesting the lower resolution. I am grateful for the prompt response to my issue, but it didn't work.


I tried resetting the screen resolution, and it failed for me as well. (I didn't take it all the way down to 800 x 600 -- 1024 x 768 was recommended on the first page of this thread. And that made enough of a mess of my desktop.) Fortunately, I was still playing the demo when I found this problem, so at least I'm not out a credit.

Hey, developer, you reading this thread?

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by Dustbuddy on Mar 24, 13 9:54 PM
I also can't see or pick up the ice cream scoop and have tried every possible resolution. Doesn't help at all. Totally stuck.

 
therat03
Clownfish
Clownfish
646 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by therat03 on Mar 30, 13 3:13 PM
Also having the problem with the blank desk HOG scene in the Mac version. Changing resolutions was of course utterly useless. I am going to put in a CS report and a comment that while I had been considering the sequel game, as it seemed interesting, no way am I getting it now as I can't trust the dev to provide a critical update on a relatively new game. Am running on Lion, btw.

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by eebrag on Apr 25, 13 1:22 PM
downtownguy wrote:I haven't been able to attach the vacuum attachment to the vacuum. Tried hundreds of times. Is there a fix for this? Very, very frustrating.


Downtownguy later posted that he did figure it out, but I'm having the same problem and I canNOT figure it out. (This is right after lowering the lift to the terrace from the roof--without it I can't get the Pisces Sign.) I can pick up the switch and know it's somehow supposed to attach to the red vacuum cleaner semi-hidden in the bushes just under the vent that the fan is behind. I just can't make the switch and vacuum interact. I've been stuck for 3 days now. What gives?

 

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by jessica67 on Aug 23, 13 1:49 PM
I tried posting else where but got no reply.
got through to the gas generator and played 3 times up to then and then it would not play it just told me not at this time.
3 times and I loved this game just started playing games and I love it.
played others and they just get better.
but this game I wont to go back to.
I have read the comments lost ice scoop and other things.
but that's not helping me.
I so much wont to go to apt but you have to get by gen got scope and number but can not get by gen its you do what you no but when u pick up funnel it comes back not at this time.
I wont to go back and finish the game.
so I would be very happy with eny comment.

 

Still Screwed Up

[Post New]by Heavenlyrabbit on Apr 30, 14 10:10 PM
So here it is 2 years later and they still haven't fixed the problem. Played about 3/4 way through on my iMac and got to vanity by bookcase and the item list in the HOS is not visible. The list where the items should be written is blank. Using the hint button and items are highlighted but clicking on them doesn't do a darn thing.

Bought this on April 28th 2014 as part of a sale… buy the new CE and get the older two games for reduced price.

Why is Big Fish still selling a game that was never fixed as part of a sale?

That is blatantly dishonest and essentially bait and switch.

i want my money back, not a game credit or free game coupon.

Will go through Paypal if necessary. This is appalling.

 
lsr103
Seahorse
Seahorse
36 Posts

Re:Post any The Secret Order: New Horizon technical issues here only

[Post New]by lsr103 on May 5, 14 11:25 PM
Can anyone suggest a way around this? A HOG scene has opened, the one on the desk requiring sharpening a pencil and making a chain of paperclips. I was able to guess and go through these processes, but there is no inventory of items to find, so even clicking on these objects does not "pick them up." Clearly, this is a glitch. I'll need the objects from this HOG scene to continue the game. Is there any way of "fooling" the game into letting me carry out the necessary pick-up procedure or is it a case of back to the beginning again…?

I have now read several complaints about this unbridgeable problem. Even reinstalling and replaying doesn't seem to fix the problem. Why on earth - two years after the first post on this subject - has no-one in the development team for this game solved the issue?

Most irritating!

 
 
 
 
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