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i can't get the screws out of the electric lock, the chisel will not work, keeps going back to inventory.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by ShazPG on Jan 13, 12 2:04 PM
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You need a screwdriver, not a chisel. Head to the front yard of the manor, and use your chisel on the chunk of ice.
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I have a technical problem. I played the free version. The problem is that after entering the house i can't go back to the entrance of the house - not useing the map, no useing a cursor. When i try there is only a black screen. I rewrote the game, but it still doesn't work.
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by Twikey on Jan 16, 12 11:22 AM
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I have the same problem with the cursor, it sometimes has a mind of it's own and brings up things like 'Quit or other objects which I have not klicked on, it disappears comes back again or just doesn't move at all! I will try to uninstall it and reinstall but I'm almost finished the game, Shame it just seem to get up to these tricks after 3/4 of the game!
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by ShazPG on Jan 16, 12 11:44 AM
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Someone suggested turning off the game cursor. I'm really not sure how that would help, but in their case, it definitely did.
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I'm on the bonus chapter can't get the beetle. i've unistalled and reinstalled the game nothing is working. Any ideas! Spent 19.99 Please help
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Motya80 wrote:ShazPG, thank you for the advice,but it does't work in my case.  ( Still only the black screen. Well, it's a pity, i like this game, but sure there are many other games here 
Hi Motya80,
Have you given the other steps in our ' Game Crashing, Freezing, or Blank Screen' help article a try yet? If not, I'd encourage you to do so.
If you have already, and are still getting just a black screen, please contact our Customer Support for further assistance. You can contact Support by clicking on the green  to the right of the page, and then on the 'Contact Us' link that you'll find on the following screen.
I hope this helps!
-bfgHondo 
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I have serious problem - when I open door with magnifying glass the game freeze. Nothing loads - music goes on, nothing move on the screen and I need to use Alt+Ctrl+Dlt...
Don't know what to do. I checked applications running in background. I closed all possible, yet I tried 10 times and nothing... NEED HELP!!!
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I am at the Lookout. The strategy guide says to take the shears and cut a white rose and also the vines to get an oil can. It will not allow the shears to cut anything. I have positioned it everywhere on the roses and vines. HELP.
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The drawing with the chalk is impossible. Had to start all over several times because the **** would'nt accept. There was no reset for one drawing, so start all over again. Skipped it.
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MAC version released 16th Feb 2012
On MBP 5,2 Intel Core 2 Duo running OS10.6.8 and with all software up to date having a truly horrible time with cursor lag even with custom cursor switched off. Unpleasant enough to make the game unplayable.
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Frogmort wrote:MAC version released 16th Feb 2012
On MBP 5,2 Intel Core 2 Duo running OS10.6.8 and with all software up to date having a truly horrible time with cursor lag even with custom cursor switched off. Unpleasant enough to make the game unplayable.
On 24" iMac 3.02 Intel Core 2 Duo running OS10.6.8 -- same here.
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by foal on Feb 16, 12 9:08 AM
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I don't think the programmers have done their homework. The slow response with the mouse is very annoying, no buy for me.
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by terih on Feb 16, 12 10:22 AM
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On 27" iMac, Intel Core i3, 10.6.8, all applications up to date! I would love to buy this game, but the cursor lags so badly, I can't play it! Looks like it may be an ongoing problem, so until it's fixed.... no cashola from me! Teri
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Hi Everyone,
If your cursor is lagging on the Mac version of the game and you've already tried some of the troubleshooting steps at Game Crashing, Freezing, or Blank Screen (which include Apple steps), then I'd get in touch with our Tech Support team with a Dr. Felix. One of our reps would be happy to help out and it will help us better track this issue. (and if you're not familiar with any of those steps if you click the blue text it will take you to more information on each.)
Thank you!
-bfgCimarron
Edited on 02/16/2012 at 11:59:42 AM PST
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bfgCimarron wrote:Hi Everyone,
If your cursor is lagging on the Mac version of the game and you've already tried some of the troubleshooting steps at <a href="http://www.bigfishgames.com/help/index.html?rn=158"> Game Crashing, Freezing, or Blank Screen </a> (which include Apple steps), then I'd get in touch with our <a href="http://forums.bigfishgames.com/posts/list/144284.page"> Tech Support team</a> with a <a href="http://www.bigfishgames.com/help/index.html?rn=1688"> Dr. Felix</a>. One of our reps would be happy to help out and it will help us better track this issue. (and if you're not familiar with any of those steps if you click the blue text it will take you to more information on each.)
Thank you!
-bfgCimarron
When the same issue comes up on multiple Macs, all different models, with inherently different set-ups, I highly doubt the issue is individual configuration. There is a problem with the game running in OS 10.6.8. The developer needs to b notified. Just fix it!
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by terih on Feb 16, 12 3:23 PM
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I'd like to second Shorenuf's motion to fix this game! Thank you.
ETA: Mouse problems reported as far back as Jan.1st, by PC gamers. First few posts as a matter of fact.
Edited on 02/16/2012 at 3:27:00 PM PST
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shorenuf wrote:When the same issue comes up on multiple Macs, all different models, with inherently different set-ups, I highly doubt the issue is individual configuration. There is a problem with the game running in OS 10.6.8. The developer needs to b notified. Just fix it!
Hi shorenuf,
You have a valid point, but before we can notify the developers that an issue is occurring on multiple setups and configurations, we need to know for sure that it is. This is where the Dr. Felix reports come in handy, so if you've sent one in, thank you!
We apologize for the inconvenience and understand your frustration. We will be sure to let you know if/when we receive any updates.
Thank you for your patience!
-bfgHondo
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I received a full refund for the CE, so I'm not complaining, but I would still like to get this game once it is working properly. C'mon Techs, what's the hold up? 
