Post your Midnight Castle (Android) Technical Issues Here Only!

I can no longer open the game. All of a sudden nothing happens when I try! I dl the update in case that helped but still nothing! I am on a pendo pad

I originally posted this in the iOS section and figured out it was the wrong area....

"Thank you for any assistance you might be able to give me.

I am having the same problem that one of your original posters had.
It is a quest from Prof. Pinfeathers. Find a Seal of Courage and go to the tower.
The item is in my inventory but is not checked off on the quest. The locked door to the tower in the chamberlain's room DOES show 1/1 but I cannot click on the check mark. Also purchasing the item with diamonds does NOT get me around the glitch like it did for a friend.

I am playing Midnight Castle on a Kindle Fire HD.
My friend code ID is: a274078

Thank you again for any help that you can give me."

Since this post I've been gifted another Seal of Courage and it still has not changed the number shown in the quest box. Please let me know if there is a way to fix the glitch or get around it. I'd hate to have to uninstall the game and start fresh just to hope that I don't get stuck again on the same thing. I have read the help pages for the android version of the game and from what I can tell I do have the updated version.

QuilterG wrote:I originally posted this in the iOS section and figured out it was the wrong area....

"Thank you for any assistance you might be able to give me.

I am having the same problem that one of your original posters had.
It is a quest from Prof. Pinfeathers. Find a Seal of Courage and go to the tower.
The item is in my inventory but is not checked off on the quest. The locked door to the tower in the chamberlain's room DOES show 1/1 but I cannot click on the check mark. Also purchasing the item with diamonds does NOT get me around the glitch like it did for a friend.

I am playing Midnight Castle on a Kindle Fire HD.
My friend code ID is: a274078

Thank you again for any help that you can give me."

Since this post I've been gifted another Seal of Courage and it still has not changed the number shown in the quest box. Please let me know if there is a way to fix the glitch or get around it. I'd hate to have to uninstall the game and start fresh just to hope that I don't get stuck again on the same thing. I have read the help pages for the android version of the game and from what I can tell I do have the updated version.

Just a thought -- on t the top of the bobbing lock bubble is a shied with a number in it - that's the level you need to be at before you can unlock the area; I think it was level 10 or 11 to unlock the Forbidden Tower. The level you're at is just below your avatar. I'm also playing on Kindle Fire, and I managed this okay. Hope this helps.

I am playing on both asus memo pad and samsung tab 3, both android. The support button is not working on either and i am unable to buy diamonds. The cost is showing in dollars although when i have put my payment details on the big fish site in i am clearly in the uk, with pounds. On trying to change the currency, this does not appear to be an option. The in-app purchases and support button worked fine until about 3 weeks ago. Anyone else experiencing this?
I would be reluctant to delete and reinstall game as it has taken a long time to reach the levels i am at.

Help please.

Evie - megasim@hotmail.co.uk

I did not receive notice of the update on 1-20-15. Also, I do not have a download tab under the "cog" tab. What are my other options for getting this update?

Hi Forensicbio1,
If you are playing on android, the update was not for you, just for PC players. My guess is that iOS players will get the update next. Android users haven't gotten an update since before Christmas. I have no idea how the update would work on the android.
Really
P.S. Love the name! Maybe you'd like to take a scalpel to the BF and see if it actually has a heart. Ouch!

Knight and jackpot achievements keeps resetting despite daily game play and airships aren't appearing as they should.

Using Kindle Fire HDX

Can you give us a date for android update?

I had to reinstall Midnight Castle on my android phone. How do I get my character back? I was at level 30 and now it's all gone. HELP!
email: bethryholm@gmail.com (had to repost as I accidentally hit the 'report as offensive' button

I am playing on a Samsung Galaxy Tab 8.0 and there is a problem with the Achievement count. I count that I have 70 achievements and it's showing 68. Will that be fixed in the update?

Another player is sending me gifts, but she is not listed on my friend's list. Please advise me how to put her on my list or make her visible. I want to return the favors that she has been doing me. Thank you. Tonya

Please add me on midnight castle. My I.d is a183870.

Thanks.

First of all don't spend money for this game.If you need pet food or stamps or anything else just stop craft things for 3 or 4 days and collect all the things that you need After all in the adroid you will stuck on level 38 until the next update.We are been waiting almost 2 months now dear big fish .Enjoy the game dont play it too fast because I belive that the update will find me with white hair. BIG FISH where is the update?

I have Midnight Castle on kindle fire he. I cannot find how to update. I am unable to go further than level 38,unable to download seasonal content and haven't been able to find the Dragon to play dice with. Please advise

Hi follyviewer,

Welcome to the forum. There have been no updates for the kindle fire/android platform since last November. Level 38 is as high as we can go at the moment. We did not get the seasonal content at all. This content and the subsequent updates have only been for PC and iOS users, not for us. I read elsewhere that it might be several months until we get our update. This is very distressing, if true. But in the meantime, it is a chance to make the HOS rounds and build up inventory and coins.

As for the dragon, open the dice table and you will see 4 possible opponents, and below them is a down arrow. Touch the down arrow and you will see two more opponents, including the dragon.

ReallyHelpless wrote:Game cut outs

I'm having the same problem as DragonRhia and others. I'm playing on a kindle fire and the game just cuts out randomly, at least twice a day. When it reopens, I've lost HOS progress and so much more. Michael at BFG Support suggested many things, but nothing has worked and THIS IS GETTING VERY FRUSTRATING. I've lost so much progress, unique stamps, gifts, dice role winnings, Fortune Wheel prizes ... When are you going to help us? Please! Thanks.

Hi there.

Were you able to get any help for this issue?

I am also playing MC on a Kindle Fire. A player since early January, I've made it to level 20, but not without difficulty.

The biggest problem is posed by the frequent cutouts. In the beginning, the game hardly every stopped to reboot; now, it stops to reboot almost every time. In the last week, I've lost gifts, flowers, coins, achievements, crafted items, game winnings--you name it, I've lost it.

I would really like to know if anything can be done to prevent the cutouts.

Otherwise, I'll probably stop playing. It's simply too frustrating to try, over and over again, to recover game position after a reboot.

Thanks kindly for your attention.

Hi gamedasher,
Welcome to the forum. Unfortunately, I was not able to find a solution. Tech Support did suggest a few ideas, which helped but did not stop the problem. I would strongly urge you to contact them, because they might be able to help, and at least you will let them know it's an ongoing problem. The link to Tech Support is posted earlier in this thread. I simply exit the game when I get something important or after a series of 10 or so HOS, and then log back in a few minutes later. I am at level 36, so I have a lot invested, and I really want to continue with this platform because the graphics are so clear and I love the ease of a touch screen. I'm really hoping that they'll add a "save game" button in the next update. If you decide to keep at it, which I hope you will, and you get frustrated or need to vent, please feel free to PM me.

Hey Big Fish - anybody out there?

There's been a serious lack of information on when we can expect the Android Midnight Castle update despite a number of us asking since last year.
It would be nice to have a response even if it's to tell us that the update is never coming, as then we can go play someone else's game. We've been stuck on level 38 for 2 months now.
Come on, talk to us - customer service relies on communication.

Bravo Mike for speaking up.

I have been playing every day since September on my kindle fire HDX. I give 5 gifts a day, which is 35 a week, yet I only have 64 thank you postcards in inventory. I pick them up but never get credited for them. On level 38 so not willing to uninstall & start over with all the money I have spent.