Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by angellm100 on May 7, 17 10:16 AM
I also have Windows 10 and the game will not work. I paid for it, I expect it to work even if I don't play it for a while. Fixing the Windows 10 problem would be great.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by dbluesrule on May 26, 17 10:31 AM
It's 2017 and this issue is still happening. Please fix Dire Grove.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by BuckeyeKelly on May 28, 17 4:36 PM
I have windows 10 and Dire Grove will not play. I have a ton of other games with no issues. Looking back through this thread, it appears many have this issue for over a year now. Why has this not been fixed yet?

 
cwy2009
Guppy
Guppy
188 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by cwy2009 on Jun 7, 17 9:37 AM
cwy2009 wrote:Someone posted a workaround for another game that worked for him/her:

http://forums.bigfishgames.com/posts/list/885353.page

Basically, you set compatibility mode not only for the game's executable, but also for the bfgclient, bfggameservices, and bfgprocess executable files. Try it and see if it works. I don't have Windows 10 so I can't try it. But I'm interested to know if this workaround could actually be a solution.


Can some of you try the above workaround and see if it works? I posted it over a month ago. I don't have Win10 yet, but I'm curious to know if this works.

Edited on 06/07/2017 at 9:37:23 AM PST


 
FishyFemale
Angelfish
Angelfish
1,174 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by FishyFemale on Jun 10, 17 9:13 AM
I was interested in trying the above mentioned workaround but haven't yet because I read that it may cause me to have to reinstall all my other games. I have over 400+ games that I've bought from BF and I don't want to have to reinstall all of them again. I have them all installed on an external drive so that they're all in my game manager. I was hoping someone would have tried it by now but it seems that no one has done it yet.

 
KJJBA
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by KJJBA on Jun 17, 17 7:43 PM
I tried the above workaround...it still doesn't work.

 
FishyFemale
Angelfish
Angelfish
1,174 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by FishyFemale on Jun 20, 17 7:53 AM
Thanks for trying the workaround, KJJBA. It's disheartening that it didn't work. I guess I can be grateful that I kept my old computer with Windows XP on it so I can still play Dire Grove on there although I'd prefer to be using my laptop with Windows 10 on it to play the game.

Edited on 06/20/2017 at 7:54:01 AM PST


 
FinNJ
Sea Anemone
Sea Anemone
6 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by FinNJ on Aug 19, 17 11:33 AM
C'mon Big Fish...it's literally been years since I've been able to play Dire Grove because of the Windows 10 issue. Please do something. Loyal customers are waiting!

 
sazoria
Clownfish
Clownfish
649 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by sazoria on Aug 19, 17 1:19 PM
Current fix for games that won't play in windows 10

There is an issue with the compatibility of Windows 10 with some games. It just won't let you play them. If this is the issue you are experiencing then this fix will take care of it. If this doesn't work then the issue you are having must be something else.

This works for people who cannot open a game whilst using windows 10, and also for some error codes and access violations.

gail854 wrote:
I found this by accident on The Forgotten Fairytales forum but it worked for me. Change your screen resolution to something smaller, like 1680x1050, open the game and close it. Change the resolution back to original and open the game again. It worked for me on both games as neither would open but do now. Hope it helps.


-Remember that you can change the resolution back to your normal setting, and play the game in it, once you have opened and closed it in the lower one.

 
cwy2009
Guppy
Guppy
188 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by cwy2009 on Aug 21, 17 10:19 AM
also has a lot of Android games that haven't been updated for years. The latest reviews show many people who just bought the games and couldn't even start them on their latest Android devices. Of course their big sellers like Big Fish Casino get frequent updates. Haven't checked the iTunes store but the iOS versions of their games are probably the same way too.

You can't really blame on this, because every game has a "life cycle" that doesn't go on forever. When a game gets too old, it will stop being updated no matter what. It happens to games from big studios too. This is just a truth about the software industry.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by cheriamour on Aug 28, 17 7:47 AM
I like the words "Some of you on Windows 10 might not be able to play Dire Grove".
Surely this is wrong, should you not say "Everyone on Windows 10 cannot play this game anymore"? Is there anyone out there on Windows 10 who can play this game? I would love to hear from you.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by Marilynda on Sep 11, 17 11:52 AM
I'm having the same problem. My message says "couldn't find plug-in". I offer that bit of info in case it might help with fixing. I do hope Dire Grove will be fixed. I love the MCF series. It has spoiled me for all the others.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by saramari11 on Sep 19, 17 6:09 AM
I hope i'm posting this on right forum. I just installed this game in my iphone 6s. However, i can't click/tap anything, except the credits in the beginning (With Big fish logo etc). When the first cutscene starts to play, the game doesn't respond to me any way. I can't skip the cutscene, nor can i write my name in the beginning. The music plays normally and the game doesn't "freeze", it just doesn't respond to taps. Any help? I would love to play this game.

Edited on 09/19/2017 at 6:10:20 AM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by Deggy75B on Sep 19, 17 6:37 AM
I have the same issue with all else here. I have upgraded to WIN 10, now NO (MCF-DG)! game albeit others will run. Perhaps, BFG would like to at least offer some kind of code, voucher or coupon for a "Free Game" to the value that each individual expended on the above game which would provide a positive distraction whilst Win 10 issues are being addressed, in good faith of course!.

 
bmn5772
Starfish
Starfish
49 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by bmn5772 on Sep 26, 17 1:55 PM
I just purchased a refurbished windows 8.1 and Dire Grove works fine on it.....not on Windows 10.............Is there something I'm missing?

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by wvlnnh on Oct 3, 17 1:18 PM
sad that big Fish games doesn't have a warning or a patch by now for this game about not being able to run on windows 10. seems like they should fix the problem instead of having customers emailing some other department passing the buck to someone else . remember, you might get our money now but we may never come back as a customer ! they should warn or update games for windows 10. even GOG.com update their games for newer systems. come on big fish..help us ! thanks for your time~

Edited on 10/03/2017 at 1:24:24 PM PST


 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by happycamper62074 on Oct 17, 17 10:57 AM
I have been trying to play this game for a while but any time I download it and click play the screen doesn't appear. It's icon is shown on the bottom but the screen doesn't appear.

 

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by JennDixie on Nov 6, 17 11:18 AM
Why is Big Fish dragging their heels when it comes to this game? I mean clearly people want to play it, there are pages and pages of people begging for Dire Grove to be fixed. All I get is either an error code and then the icon in the task bar, but that's it. Windows 10 has existed for a couple years now, this is ridiculous.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by bfgArinelle on Nov 6, 17 1:34 PM
Hello Everyone,

I'm very sorry to hear there's been trouble getting the game to work on computers running Windows 10. At this time, Mystery Case Files®: Dire Grove™ is incompatible with most systems using Windows 10 as its operating system, and our Forum Moderation Team has no information about when or if the game will be updated. We apologize for any inconvenience this may cause. The passion of our players for their favorite games is something we respect, and we will be certain to make an announcement if an update becomes available for the game.

In the meantime, please feel free to reach out to our Technical Support Team to get a replacement game, if that would be helpful in any way. You're also welcome to PM me or one of our other Moderators with additional questions or concerns. We'll be happy to help however we can.

bfgArinelle

 
firekat7
Clownfish
Clownfish
954 Posts

Re:Please post any TECH ISSUES for Mystery Case Files®: Dire Grove™ here!

[Post New]by firekat7 on Nov 7, 17 6:05 PM
Hi sazoria, I tried this and it didn't work (PC desktop W10 64bit) I hope it works for at least some people. Thank you for your suggestion.

sazoria wrote: Current fix for games that won't play in windows 10

There is an issue with the compatibility of Windows 10 with some games. It just won't let you play them. If this is the issue you are experiencing then this fix will take care of it. If this doesn't work then the issue you are having must be something else.

This works for people who cannot open a game whilst using windows 10, and also for some error codes and access violations.

gail854 wrote:
I found this by accident on The Forgotten Fairytales forum but it worked for me. Change your screen resolution to something smaller, like 1680x1050, open the game and close it. Change the resolution back to original and open the game again. It worked for me on both games as neither would open but do now. Hope it helps.


-Remember that you can change the resolution back to your normal setting, and play the game in it, once you have opened and closed it in the lower one.

 
 
 
 
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