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Hi phizz,
I'm sorry to hear that the progress made didn't end up saving. When a game has troubles saving, there are some specific troubleshooting steps we can try to make sure it will start saving properly in the future. It may also help to adjust the settings for yoru firewall or antivirus program to make sure the game is able to create and save the files it needs for keeping progress. Those steps can be found at the following links:
Game Not Saving
Firewall / antivirus Troubleshooting
Hopefully these steps will help get things working better. If there continue to be any troubles, please reach out to our Technical Support Team for further assistance. You're also welcome to send a PM to me or one of our other Moderators at any time. We'll be happy to provide any help we can.
bfgArinelle 
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by phizz on Nov 11, 17 6:01 AM
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It happened again, after successfully saving, so it's a game glitch.
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To the people struggling with the emeralds and the castle building (@dee and @eelsmum and others): I was hitting an impasse in the bonus, level 280, where I had tons of emeralds left and couldn't continue. This was the only workaround I found, and it does involve starting again: I created a new profile, and played through again, but this time, so long as I collected all the emeralds for a level, I kept going. I did NOT go back and try to get three stars; doing that for some reason resets your level number. I was able to get through bonus level 279, continue building the castle, proceed past 280 and play all the levels. Then I was able to take my time just replaying different levels to get the full three stars. It is hardy an ideal solution, but it has let me finish the entire game. Hope it might help some of you out!
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Hi Everyone,
We're very sorry to hear there have continued to be issues while playing the game. At this time, we don't have any new information about possible updates, but we will be certain to pass along such details if or when they become available.
In the meantime, please send a message to our Technical Support Team if the aforementioned troubleshooting steps haven't helped resolve the reported issues. They help us collect details that are useful when passing along reported issues to the appropriate teams. As always, you're also welcome to send a PM to our Moderators if there are questions or concerns. We'll be happy to do whatever we can to help.
bfgArinelle
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Game will not open. Windows 7
Edited on 12/06/2017 at 8:28:30 PM PST
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Hi LuvMyBullies,
I'm sorry to hear there's been trouble opening up the game to play. When a game isn't opening up, we can try a couple of things to try to fix what's preventing it from opening or causing it to crash before it can totally open up. The first step is usually to uninstall and reinstall the game in case something went wrong during the initial installation. After that, we can move on to making sure the game has the permissions and resources it needs to work as it should. To do that, we can run the game as an Administrator and check for video card driver updates. Steps for these three subjects can be found at these links:
Uninstall and Reinstall a Game
Run Game as Administrator
Video Driver Updates
Should that not resolve the issue, please send a message to our Technical Support Team for further help. You can also PM me or another Moderator with remaining questions or concerns. We'll be happy to do our best to help.
bfgArinelle
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fromdalake wrote:I am having trouble completing the castle. Normally options with number of emeralds per each appears. On level 119, the level is completed, I have 5 emeralds, and no build options appear. Level 120 says that I need more jewels to complete the castle. I am stuck!
Having the same problem here....any solutions yet?
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