Please post any TECH ISSUES for Redemption Cemetery: One Foot in the Grave Collector's Edition here

i am running windows 10 on a lenovo with intel and purchased redemption cemetery embodiment of evil and redemption cemetery one foot in the grave, haunted hotel,and fear for sale the curse of whitefall. all the games loads and plays except for redemption cemetery. I have tried several times to open the game on my computer, but continue to get an access violation code. this code only appears with the redemption cemetery games all other games load and plays terrific.

bfgBeruna wrote:Hello GreyGhost,

I'm sorry that turning off the customer cursor impacts the ability to see the magnifying glass clue. I definitely understand wanting the issue to be fixed, so I'll absolutely pass this information along so the matter can be investigated. Thank you so much for your patience.

Sometimes, reinstalling Adobe Flash and Shockwave can fix the issues that prevent a cursor from working. The help page below will walk you through that process, if there's any interest:

<a href="https://bigfishgames.zendesk.com/hc/en-us/articles/115000101033">Reinstall Adobe Flash & Shockwave (Computer)</a>

If you would prefer to replace the game, I recommend contacting our <a href="https://bigfishgames.zendesk.com/hc/en-us/categories/115000093788">Technical Support Team</a>. They're be equipped to handle this exchange. Please PM me or another moderator if there are further questions. We'll be happy to provide whatever answers we can.

bfgBeruna

yeah, that link gets:

oops

You're not authorized to access this page

Take me back to the home page

now what?

So I have tried every avenue that has been mentioned to update this software or that of do this certain thing to get the game running properly. Did any of them work? NO they did not, the cursor still disappears when I click on the recipe in the mummy case. Please fix this getting really annoying that people cannot play a game that has been paid for.

Error:ACCess violation at 0x77D7213A(tried to write to 0x000A0FF0),program terminated

This is the message i get when i try to start the game

I had no trouble playing the demo (Windows 10) but as soon as I exited so did the Big Fish Games Manager which I had to reinstall. I deleted the game which I had intended purchasing.

I have tried every option that BFG has given and I still cannot play this game without the cursor disappearing. I WANT A REFUND FROM BFG. VERY ANGRY AT THIS POINT

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Not having the problems as others. Played the demo and when I bought the game all I get is a black screen, can't see anything. I am playing on a new windows 10 computer (a few months old). Took it into best buys and Geek Squard said everything was up to date. Third game this month that has done this after I bought the game. Demo played fine on all of them

21” iMac, Yosemite (10.10.5). Am having the "disappearing cursor" problem, but I have pinned it down to WHERE the problem is occurring — at least for me. The problem occurs every time I have to MATCH A PICTURE TO THE BACKGROUND.
The Cursor worked fine until the location where you FIRST match a picture to the background — the red bush in the cemetery. That’s where the cursor disappeared— I had to manually quit and restart — custom cursor came back.
All played fine again until the SECOND time you match a picture to the background — the ginger down in the well. Custom cursor disappeared again. — again manually quit and restarted, custom cursor came back. The demo ended before I could get to the third picture match..
Turning off custom cursor doesn’t work as you can’t tell any active areas…also, the post suggesting Adobe Shockwave should not be necessary — (Flash, probably yes, Shockwave, no). Game devs should NOT be using Shockwave for any new Mac games. Go to Adobe’s site - Shockwave for Mac hasn’t been supported or updated since system 10.8 — a long time ago. You can still download and install if you like but I have it installed and it made no difference. Flash is current as of today. I will hold off purchasing this one until the glitch is fixed. I would send a MacDrFelix report in, but MacDrFelix (current version 1.0.6) hasn't worked for 6 months, even though I have reinstalled multiple times, including again today.

if any of you are having access violation problems with your games it is cause by not down loading your games when you first buy them, right after you buy your games they will ask you to download them, if you don't and store them in your history they may not work later, because if you don't download them right away, you may not get the full files, I have lost a total of five games due to access violations. Down load your games at purchase and if you do not want to play them right away, then store them in your history to play later, but down load them first.

i have already bought this game 14 55 now give it to me and stopthis bloody game you are lpaying

This game shut down the game manager and would not let it be reopened. Had to uninstall the game manager and reinstall