game downloads and installs but won't open

[Post New]by furmom3 on Apr 11, 15 3:46 PM
I use to play this game all the time then it stopped opening. I uninstalled/reinstalled and still will not work. i played it using windows 8 then it stopped. I now have 8.1 and still won't open. Any tips?


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Re:game downloads and installs but won't open

[Post New]by bfgBellerophon on Apr 12, 15 9:44 AM
Hi furmom3,

I'm so sorry to hear that this game won't open after uninstalling and reinstalling. Talk about frustrating. I definitely want you to be able to play your purchased game.

It may be helpful to look at the following help page:

Game Crashing, Freezing, or Blank Screen .

Since this is compatible with Windows 8.1, if you are still seeing issues, please contact our Technical Support Team with a Dr. Felix Report. They are always willing to help offer tips to get everything up and running.

I hope this helps!


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