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Please post any TECH ISSUES for Nancy Drew: Shadow at the Water's Edge here!

[Post New]by bfgWaimea on Apr 21, 15 11:29 AM
Hi Everyone,

If there's trouble with Nancy Drew: Shadow at the Water's Edge, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support Team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you'd like to refer to the previously-posted tech issues for this game, you can refer to the old tech thread here:

Post any Nancy Drew: Shadow at the Water's Edge technical issues here only

If a game isn't working properly after using our Help pages or the tips posted here or in the old thread, please get in touch with our Customer Support team. A link to our Support Team is on the front page of our Help pages and contacting them will help us to gather necessary information on what types of systems are being affected by the problem. We can also share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

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