Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Cadenza: The Kiss of Death here

[Post New]by Daxadillion on May 3, 15 12:57 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/03/2015 at 6:28:58 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Cadenza: The Kiss of Death here

[Post New]by bfgBellerophon on May 3, 15 6:29 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Cadenza: The Kiss of Death here

[Post New]by ano1942 on May 3, 15 10:17 AM
Windows 7. Can't get the van doors to open by matching music notes.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Cadenza: The Kiss of Death here

[Post New]by bfgBellerophon on May 4, 15 10:12 AM
Hi ano1942,

I'm sorry to hear that there is some trouble getting the van doors to open up in a scene of this particular game. It may be helpful to check out the following help page in regards to ensuring your video graphics card is up to date:

Game Crashing, Freezing, or Blank Screen

If you are still seeing issues, please contact our Technical Support Team with a Dr. Felix Report. They are always willing to help out in any way that they can.

I hope this helps!

bfgBellerophon


 

Re:Please post any TECH ISSUES for Cadenza: The Kiss of Death here

[Post New]by Angiewelly on May 31, 15 5:37 AM
I am running Windows and cannot get this game to load. It causes my screen to flash, what can I do? Thanks

 
 
 
 
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