bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by bfgBellerophon on May 5, 15 7:05 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by stormybr on Oct 10, 15 5:52 PM
What is the point of discussion. I have tried 5 times to get help with this game as it wont even open. I have had no help from Bigfish other than automated responses.

 
abbcindy
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by abbcindy on May 30, 16 12:21 PM
I'm a PC user. Every time I put the olives on the Greek salad, my game just quits. I've uninstalled and reinstalled and it still happens. Please help me as I really like the Mortimer Beckett games. Thank.s

Edited on 05/31/2016 at 9:16:42 PM PST


 

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by grumpygramsey on Jun 16, 16 10:29 AM
All I have to do to finish the game is give the anvil to the cyclopes, but each time I get to the map screen to select Zeus, the game simply ends. I've tried to restart the game several times, but each time it just ends..

 

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by corgilover4vr on Jun 20, 16 12:48 AM
In the Caribbean Pirates section, The eye piece of the spyglass is not on the violin in the cabin. Any ideas?

 
susieq12
Guppy
Guppy
120 Posts

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by susieq12 on Jul 26, 16 12:28 PM
The merchant is not at the market, to the right, in the Egypt section so I can give him the bar of gold and move on,

 
susieq12
Guppy
Guppy
120 Posts

Re:Please post any TECH ISSUES for Mortimer Beckett and the Time Paradox here.

[Post New]by susieq12 on Jul 26, 16 12:33 PM
Sorry guess the ship had to come to port before the merchant could get to the market solved.

 
 
 
 
Go to: