bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Curse at Twilight: Thief of Souls here.

[Post New]by bfgBellerophon on May 19, 15 7:44 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Curse at Twilight: Thief of Souls here.

[Post New]by MountainMama915 on Jun 20, 15 6:19 PM
I purchased this game 2 months ago and have only actually got to play it a couple times. First couple times I played it, it was ok. I didn't get far in the game because I got stumped ... Have only been in the front and back yard, have not made it into the house yet. The first time I had problems it froze while I was in front yard. now every time I try to play it it freezes up right away on the very first picture it shows like where it says "Loading". That's as far as it goes. I have many games from Big Fish and I've only ever had problems with 2 of them ... as a matter of fact I will be sending in a ticket for the other game as soon as I'm finished with this one. I play on a pc and I'm not sure what other info I need to include as I've never had to send in a request for help before. If anyone could help me figure out what to do so my game will play I would sure appreciate it, however I know nothing about computers so hopefully it's something easy lol. Thank you

 
 
 
 
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