bfgWaimea
Moderator
Moderator
2,837 Posts

Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgWaimea on May 31, 15 12:19 AM
Hi Everyone,

If there's trouble with getting Gummy Drop! (PC) to work correctly, we highly recommend going to Gummy Drop! Help. Using Gummy Drop! Help is always the quickest way to get technical problems resolved. Here's a suggested article that has helped many people correct these types of problems in the past:

Crashing, Freezing, Game Won't Open (Computer)

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using Gummy Drop! Help or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact our Gummy Drop! Support Team HERE.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

Edited on 03/03/2017 at 11:17:33 AM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by JudahGrant on May 31, 15 12:38 AM
Game does not start. Requires an additional program from Microsoft that is not provided. I have Windows 7 (64).

 
LD3333
Seahorse
Seahorse
25 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by LD3333 on May 31, 15 2:46 AM
JudahGrant wrote:Game does not start. Requires an additional program from Microsoft that is not provided. I have Windows 7 (64).


Yes, you are correct. Gummy Drop will not run unless you have Microsoft .Net Framework 4.5 installed on your computer.

I experienced the same problem as you. It would be nice if BFG would put that down in the requirements, and included the installation to play. But you're not missing much. It's just a watered down port of their iOS Match-3.

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by spongyball on May 31, 15 10:05 AM
same here, it won't load. I have windows vista

 
bfgBellerophon
Moderator
Moderator
8,967 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgBellerophon on May 31, 15 11:47 AM
Hi Everyone,

I just wanted to pop in here since players are having some issue downloading this particular game. It is interesting that players are seeing prompt messages regarding another program to download.

Please reach out to our Technical Support Team. They can help look into this for you and offer troubleshooting steps to get everything up and running for you.

I hope this helps.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by guesswho1968 on May 31, 15 9:43 PM
What's up with featuring the same game, "Today's game and tomorrow's game

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by wendy_mcnaughton on Jun 1, 15 3:08 AM
Hello everyone,

I am also having a problem. Let me start at the beginning. When you first offered this game I downloaded it just fine and I loved it, getting to almost the 34th level. Then I saw the message to update the version, and that is exactly what I did. Now I have received an error message and it terminates the game. It says:

System.NullReferenceException: Object reference not set to an instance of an object,
the message indicates 6 more items.

I wish I never updated the game, any suggestions? I really loved this game, it was my favorite. Oh, I have Windows Vista. Thank you in advance for any advice,

Wendy

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgGlithui on Jun 1, 15 5:27 AM
Hi everyone!

wendy_mcnaughton, I'm sorry to hear you're seeing that error message! The forums aren't very well suited for troubleshooting steps, but our Tech Support Team would love to troubleshoot with you and investigate further! Please contact them by clicking that link so they can try to help with getting you back to playing the game.

guesswho1968, that's a great question! Tomorrow's Game Today is usually a benefit for active Big Fish Game Club members where members can exclusively play and have the ability to buy a downloadable game before it's officially released as a "New Release". When a game is a "New Release" the next day, that means all users can download the trial if it's available and also have the option to buy it if they choose to do so.

Sometimes, Tomorrow's Game Today is a Free to Play game, which means that all users can click "Play Free" and download and play the game for free, which is the case for Gummy Drop!. There isn't a way for us to change this so it's only a New Release and not the Tomorrow's Game Today when it's a Free to Play game, so that's why the game was available as the TGT on Sunday, May 31st, and as a New Release on Monday, June 1st.

I hope that helps, but if you have any other questions, you can definitely PM one of the moderators.

Happy gaming!

bfgGlithui

 
kathy909
Guppy
Guppy
108 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by kathy909 on Jun 1, 15 9:49 AM
i downloaded this and when i try to play it i get application error running windows 7 64 bit

Edited on 06/01/2015 at 9:51:45 AM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by BHarris700 on Jun 1, 15 10:24 AM
The game does not work on Windows Vista. Runtime error.

 
bfgBellerophon
Moderator
Moderator
8,967 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgBellerophon on Jun 1, 15 10:32 AM
Hi kathy909 and BHarris700,

I'm so sorry to hear that you are seeing an application error or runtime error. Definitely doesn't make things fun.

In regards to the runtime error BHarris700, it may be helpful to ensure that your video drivers are up to date. The following help article has hints in regards to this:

Game Crashing, Freezing, or Blank Screen

If you are still seeing issues, please contact our Technical Support Team with a Dr. Felix Report. They can help look into this for you.

I hope this helps get everything up and running for the both of you! Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
tazruby2000
Flounder
Flounder
2,399 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by tazruby2000 on Jun 1, 15 11:02 AM
I think it is ridiculous that this game is put up with no other system requirements are in the info such as Microsoft .Net Framework 4.0 / 4.5 needed to run the game. I have version 4.0 installed for Windows XP since Fairway Solitaire - Tee to Play needed it. I download the game and started, I get a long message when clicking the icon.

Application: GummyDrop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled
exception.
Exception Info: System.NullReferenceException
Stack:
at Match.BFGPurchaseManager.Init(System.Collections.Generic.List'
1<System.String>]
at Match.Purchases.register[]
at Match.Application.Initialize[]
at Match.Application.OnCreate[]
at Lime.GameView...ctor[Lime.Application]
at Application.Main[System.String[]

This was all from the System Messages (Event Viewer). I am currently working with tech support but I don't have any hope on getting this game to work.

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by dragonwizard on Jun 1, 15 11:21 AM
I too can't play Gummy Drop, after down loading I press the play button and this message comes up.
Gummy Drop! has terminated with an error
System.NellReferenceException: Object reference not set to an instance of an object.
at Match.BFGPurchaseManager.Init(List 1 products)
at Match.Purchaces.Register0
at Match.Application.Initialize0
at Match.Application.OnCreate0
at Lime.GameView..ctor(Application app)
at Application.Main(String[] args)

I am using PC windows 7
I have uninstalled it 3 times and it still won't work.
Please can you help

I have contacted Technical Support Team

Edited on 06/01/2015 at 11:55:55 AM PST


 
HoosierAmy
Angelfish
Angelfish
1,227 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by HoosierAmy on Jun 1, 15 2:08 PM
tazruby2000 wrote:I think it is ridiculous that this game is put up with no other system requirements are in the info such as Microsoft .Net Framework 4.0 / 4.5 needed to run the game. I have version 4.0 installed for Windows XP since Fairway Solitaire - Tee to Play needed it. I download the game and started, I get a long message when clicking the icon.

Application: GummyDrop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled
exception.
Exception Info: System.NullReferenceException
Stack:
at Match.BFGPurchaseManager.Init(System.Collections.Generic.List'
1<System.String>]
at Match.Purchases.register[]
at Match.Application.Initialize[]
at Match.Application.OnCreate[]
at Lime.GameView...ctor[Lime.Application]
at Application.Main[System.String[]

This was all from the System Messages (Event Viewer). I am currently working with tech support but I don't have any hope on getting this game to work.


Same here Taz, windows XP. Let us know what you find out.

 
njstitch
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by njstitch on Jun 1, 15 2:20 PM
I'm on a windows 8 pc tablet and you can add me to the list of people with the same 6 error messages!!!! I've even installed and uninstalled Gummy Drop 2X. The Microsoft Net Framework 4.5 is still on my 6 month old tablet. Help!

 
bfgMurrumbidgee
Moderator
Moderator
1,206 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgMurrumbidgee on Jun 1, 15 2:37 PM
G'day,

i just wanted to stop by and let you know that we are investigating this error from our end as we speak.

While we didn't see this error while testing the PC version we're well on the way to determining why it is happening and more importantly resolving it for all impacted.

If you've yet to contact us and would like to help with the investigation, please reach out to Customer Support and we'll work with you one on one.

bfgMurrumbidgee

 
cherkatz1
Seahorse
Seahorse
35 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by cherkatz1 on Jun 1, 15 5:01 PM
dragonwizard wrote:I too can't play Gummy Drop, after down loading I press the play button and this message comes up.
Gummy Drop! has terminated with an error
System.NellReferenceException: Object reference not set to an instance of an object.
at Match.BFGPurchaseManager.Init(List 1 products)
at Match.Purchaces.Register0
at Match.Application.Initialize0
at Match.Application.OnCreate0
at Lime.GameView..ctor(Application app)
at Application.Main(String[] args)

I am using PC windows 7
I have uninstalled it 3 times and it still won't work.
Please can you help

I have contacted Technical Support Team

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by plangdontx on Jun 1, 15 5:34 PM
I too can't play Gummy Drop, after down loading I press the play button and this message comes up.
Gummy Drop! has terminated with an error
System.NellReferenceException: Object reference not set to an instance of an object.
at Match.BFGPurchaseManager.Init(List 1 products)
at Match.Purchaces.Register0
at Match.Application.Initialize0
at Match.Application.OnCreate0
at Lime.GameView..ctor(Application app)
at Application.Main(String[] args)

I am using Windows 8.1

 
Demiguise
Guppy
Guppy
162 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by Demiguise on Jun 2, 15 5:41 AM
I am getting the same message as others, and I am running Windows 7 Professional.

Since it's been said that BFG is looking into the issue, I think I'll just wait until they fix whatever problems there are before trying to download this again.

 
bbz53
Sea Anemone
Sea Anemone
5 Posts

Same Error Message and more!

[Post New]by bbz53 on Jun 2, 15 6:45 AM
I too tried installing (twice) and got the same error message noted above. In addition, after I uninstalled the game, Casino now fails to load. Gets to the Loading screen with the wheel spinning, and never loads. ARGH! Have updated Shockwave and Java, drivers are happy, reinstalled the Game Manager and Casino - no luck. I can run the online version in Firefox, but I like my desktop game better. (Win 7 SP1)
Any suggestions?

 
 
 
 
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