bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Mushroom Commander here

[Post New]by bfgBellerophon on Jun 16, 15 11:28 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
MarkAlan
Herring
Herring
314 Posts

Re:Please post any TECH ISSUES for Mushroom Commander here

[Post New]by MarkAlan on Jun 16, 15 9:38 PM
The randomly generated levels sometimes place your mushroom or dew-drop in an impossible location.

 

Re:Please post any TECH ISSUES for Mushroom Commander here

[Post New]by Robeastie on Jun 19, 15 6:41 AM
Game wont play. seems to have installed just fine. but when I try to play it, it loads to the Big Fish Games screen, but doesn't go further.
I tried it 4 times, used up 5 minutes of the free trial. even closed the game manager and brought it back up again.
I am playing on a windows 7 ultimate machine, with plenty of memory and video, all drivers have been updated recently. have no problem playing other games.

 
PawPrinted
Squid
Squid
66 Posts

Re:Please post any TECH ISSUES for Mushroom Commander here

[Post New]by PawPrinted on Jun 23, 15 1:08 AM
Robeastie wrote:when I try to play it, it loads to the Big Fish Games screen, but doesn't go further.


Robeastie - You have to click on the Big Fish screen to make it go away. Click on the next screen, too, until you get to the menu with the Play button.

 
 
 
 
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