game stuck

[Post New]by troppalms on Jun 18, 15 12:03 PM
When I try to click on the last game, theatre, the screen freezes up and goes black.
The other three worked fine...Please help. do I have to uninstall and reinstall the game. That seems stupid to me.

2,837 Posts

Re:game stuck

[Post New]by bfgWaimea on Jun 19, 15 11:54 AM
Hi troppalms,

I'm sorry to hear that the screen is freezing up and going black when you try to play the last game. Yes, uninstalling and reinstalling the game is often a suggested troubleshooting step. This ensures that all of the game's components are properly installed.

To start, we've found the steps in the following help article to be most effective:

Game Crashing, Freezing, or Blank Screen

If you'd like additional assistance, I recommend that you contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Since this thread is regarding a tech issue, I'm going to go ahead and lock this thread. If you notice any other tech issues in the future, you're definitely welcome to post in the following thread:

Please post any TECH ISSUES for Mystery P.I.: The London Caper here!

Thank you for your patience,


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