129 Posts

Why is the Technical Issues thread locked?

[Post New]by hughchik on Jun 20, 15 3:17 PM
The last post was in September 2014. It's now June 2015 and I have the same problem as a lot of posters in the original Technical Issues thread. I have 3 keys on each level but the 6th world won't unlock as I don't have enough keys. It's impossible to get more than I already have. Obviously this problem has never been resolved, but locking the thread isn't going to make it disappear.

Is anything ever going to be done about it?

Can I ask for a refund as I can't complete the game and the developers obviously don't care enough to rectify the problem?


Re:Why is the Technical Issues thread locked?

[Post New]by murphy_mouse on Jun 28, 15 9:53 AM
Even after I'd played every level, I kept replaying previous levels without using any hints or extra time. Eventually I got enough coins to unlock the last level. So, there's still a glitch with the game, but if you amass the coins you should at least be able to open the last level.

Edited on 06/28/2015 at 9:53:42 AM PST

9,130 Posts

Re:Why is the Technical Issues thread locked?

[Post New]by bfgBellerophon on Jun 28, 15 10:16 AM
Hi hughchik,

It sounds like there is some question as to why certain threads are locked in this particular game Forum. I'm also sorry to hear that there are some technical issues with this particular game. Definitely doesn't make things fun.

A recent change to our Forums includes the automatic locking of threads that have been inactive for 180 days or more, so this is the explanation for why some of the threads in this Forum have been locked. This new feature was put into place to help improve stability and performance in the Forums.

If you'd like to start a new thread on a topic that's already been discussed, you can absolutely do so, as we encourage players to continue discussing games.

If you'd like to refer to an older thread in your post, you can definitely copy and paste the URL for the older thread in your post. Please keep in mind that in keeping with the Forum Rules, only links from the Big Fish website can be included in Forum posts.

It looks like murphy_mouse was able to give some hints on how to open the last level of this game. Thanks murphy_mouse! It is greatly appreciated.

If you find that you are still having issues and would like to troubleshoot, please reach out to our Technical Support Team with a Dr. Felix Report. They can help look into this for you. Our Support Team can also look into getting a replacement game or refund if you choose not to troubleshoot.

Since this is a technical issue, I've gone ahead and created a more recent technical thread. I'm going to include the link below:

Please post any TECH ISSUES for Mosaics Galore here

Thanks for your understanding as I will go ahead and lock this thread. Feel free to PM any of the moderators if you have any questions.


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