bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Unfinished Tales: Illicit Love Collector's Edition here

[Post New]by bfgBellerophon on Jun 29, 15 10:38 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 06/29/2015 at 10:39:19 AM PST


 
cestqui
Starfish
Starfish
50 Posts

Re:Please post any TECH ISSUES for Unfinished Tales: Illicit Love Collector's Edition here

[Post New]by cestqui on Aug 23, 15 8:54 AM
Re: Unfinished Tales: Illicit Love CE
MacBook OS 10.10.1

Played once when originally purchased in Sept. 2014 without problems (may have been an earlier version of OS may at that time...). Have tried to replay since with the following problems:

- FULL SCREEN mode is not really full screen:
Image does not fill horizontally (there are black spaces on either side, almost like watching a video shot from vertical position)
Vertically, the gray window bar with app name, "close" and "minimize" buttons persists at the top, and no matter how high I try to position that, the bottom of the screen is cut off

- The "SKIP" writing is blanked out during intro (a blank blue box with appropriate function persists)

- Game play is very SLOW/STICKY.

Have tried turning off special effects, cursor, etc., without improvement.
Have checked for game updates.
Have not yet made ticket w/tech support but will do next.

Any suggestions?
Thanks.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Unfinished Tales: Illicit Love Collector's Edition here

[Post New]by bfgBellerophon on Aug 24, 15 10:21 AM
Hi cestqui,

I'm sorry to hear that this game is running slow on your Mac computer. Looking at the game page, it looks like the requirements are OS X 10.8/10.7/10.6/10.5. This may be why you are having some trouble playing this game on OS X 10.10. Please reach out to our Customer Support Team so that they can look into getting a replacement for you.

Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
cestqui
Starfish
Starfish
50 Posts

Re:Please post any TECH ISSUES for Unfinished Tales: Illicit Love Collector's Edition here

[Post New]by cestqui on Aug 28, 15 7:27 AM
Thanks for the response. It did run fine before the OS upgrade so I think you're quite right. Cheers!

 
 
 
 
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