mamatooch
Jellyfish
Jellyfish
13 Posts

Black screen with scattered objects

[Post New]by mamatooch on Jun 30, 15 10:20 AM
Shortly after starting the game, I was sent through a door into the front yard. All that is visible is a black screen with scattered objects. It isn't supposed to look like that, is it? How can I get a regular screen? Thanks.

 
mamatooch
Jellyfish
Jellyfish
13 Posts

Re:Black screen with scattered objects

[Post New]by mamatooch on Jun 30, 15 11:44 AM
In my previous post, I forgot to say I am on Vista Business.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Black screen with scattered objects

[Post New]by bfgBellerophon on Jul 1, 15 10:36 AM
Hi mamatooch,

I'm so sorry to hear that after starting this particular game, a black screen appears. I definitely want you to be able to play your purchased game.

It may be helpful to look at the following help article for hints:

Game Crashing, Freezing, or Blank Screen

If you are still having issues, please reach out to our Technical Support Team with a Dr. Felix Report. They are always willing to help in any way that they can.

Since this is a technical issue, moving forward we ask that they be placed in the designated technical thread. I'm going to include the link below:

Please post any TECH ISSUES for Grim Tales: The Final Suspect here.

Thanks for your understanding as I will go ahead and lock this thread. Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
 
 
 
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