GRIM FACADE HIDDEN SINS

[Post New]by Tamikalynette on Jun 30, 15 12:03 PM
I paid for this game but I can't replay it I want my money back

 
Lilac13
Parrotfish
Parrotfish
490 Posts

Re:GRIM FACADE HIDDEN SINS

[Post New]by Lilac13 on Jun 30, 15 6:19 PM
To replay it, I think you have to make a new profile name and then it will let you replay. If you want a refund, you have to send a ticket in to Customer Service, click on help button upper right.

Edited on 06/30/2015 at 6:20:22 PM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:GRIM FACADE HIDDEN SINS

[Post New]by bfgWaimea on Jul 1, 15 1:26 PM
Hi Lilac13,

I'm sorry there's trouble with playing this game again, and Tamikalynette - thank you for posting your advice. You definitely should be able to play the game again under a new profile name. If not, you can indeed contact our Technical Support Team HERE. Our Reps are also able to help with a refund or replacement game if needed.

bfgWaimea

 
tookat
Flounder
Flounder
2,099 Posts

Re:GRIM FACADE HIDDEN SINS

[Post New]by tookat on Jul 2, 15 6:16 PM
Big Fish has always been good at issuing refunds for games that don't work....though they usually do it in the form of a coupon to get another game.

They will issue you a credit card refund if you don't wait months and months before asking for one.....and not every online game place is as helpful as BF is.

But, you have to talk to them first, instead of complaining to the forum.
Contact CS......they help.

 
 
 
 
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