9,130 Posts

Please post any TECH ISSUES for 100% Hidden Objects here

[Post New]by bfgBellerophon on Jul 1, 15 12:37 PM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'



Re:Please post any TECH ISSUES for 100% Hidden Objects here

[Post New]by Bebopbecca on Jul 30, 15 2:37 PM

Edited on 07/31/2015 at 3:53:11 PM PST


Re:Please post any TECH ISSUES for 100% Hidden Objects here

[Post New]by EPuckett on Dec 12, 15 6:01 PM
I can't get this game to play since update after Halloween.
Tried everything suggested delete reinstall several times
Even emailed tech support which said to delete reinstall
Emptied cache installed fish thing
No reply on email that said to email if still having problem. Over a week ago.
Do you Not have update so kindle fire users can play?
My game just keeps repeating checking cloud, setting characters, illumination.


Re:Please post any TECH ISSUES for 100% Hidden Objects here

[Post New]by moshpitangie on Apr 12, 16 8:41 PM
Hi, unsure how to start a new discussion so ill try this.. I have a new mac computer, as the last one died on me...Hard drive is ok but thats all, so i set up new computer, dragged all my games and big fish game manager across and it will not let me install. In the game manager app it does not show me my purchases or account details how ever if i go online, it does, so i tried downloading direct from website, and it still will not allow me access or to download. I have rung apple and made sure my admin access is correct, have done a disc repair, have even tried initially by doing a system restore, all of which have failed. It keeps coming up with the message " You are logged into this computer with a restricted access user account, and do not have permissions to install games. Please log in as system administrator error code 908. Now i know my settings are correct. I have re installed, uninstalled, basically done everything i can think of to get it going. My husband s account won't work either, so its a game manager issue...I have contacts big fish games, done a dr felix and sent it and have had a unsatisfactory supply so far. (even an offer for a new game which is useless if i can't down load it)
Anyone out there who can help? BTW. works perfect on PC


Re:Please post any TECH ISSUES for 100% Hidden Objects here

[Post New]by chacha955 on Apr 13, 16 1:17 PM
I'm on a Macbook Pro and can't get any of my Big Fish games to work either. I tried uninstalling the Game Manager and reinstalling it, but no help. Hoping Big Fish will fix the problem soon!

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