Game Bonuses

Does anyone notice that all layouts have a finish bonus of 500 points? I'm not playing a game that I know is worth at least 8,000 points, and only getting 500. What happened BF?

I really wish they would get this fixed. I miss my game. One of the players I know contacted BF and they seemed to think the problem was on her end and told her to reload the game. I don't think they relealize it is happening to everyone. It's sad that the game I love has become nothing more then a huge waste of time to even log onto. May just start playing on pogo.com. They don't seem to have the steady stream of problems BF has.

HI, i all so am having a problem with the points its works fine for 2 or 3 days then they all go back to 500 points which is where it is now again grannyduck ( 7-14-09 )

Hi, bonuses were okay this morning in Holland. Now they're back at 500 and some became 2500 instead of 8000, 9000 etc. What's happening??

same problem here again, two days ago it happened then it went to normal bonus and today its back to 500 again, this morning it was fine i played for about 30 minutes then i stopped playing shut it off, came back at 3:00 p m and its 500 again

I have the same problem with the game bonus points as well. Seems BF is having more then their share of problems. Thought I try to contact tech support.

Come on BF, fix this bonusesstuff. Looks like someone is hijacking these gamepoints.
Started the game twice this morning. Rebooted and gone were the bonuses, 500 points again. Rainy and windy in Holland, so want to play a game.

Okay, guess I'll take the dog out again. Have a nice day!

[b]
Mrs. Butterworth and other MTE Fans, please send email to Tech Support complaining of the problem. If they get enough complaints, they will realize it's not an isolated event and take it seriously enough to fix it right away. At the very least you may get a free game out of it. Thanks for your help. Gozzie

last posted on the 16th it went out came back and out the 18th i think it was this time i sent a letter explaining what was going on as soon as i sent it, it came back on fine. now this morning it was fine but noon time on 7-20-09 and its back to 500 it just comes and goes at random.trying to find a nice way to say this would be i'm getting ANGRY thanks for listening or reading grannyduck

Hi! has anyone gotten a reply from Tech Support yet? And so, what was the answer.

Bonusses just dropped again, so mailed them too, they say they'll reply within 48 hours.

My dog is getting very tired from all the walking .................

hi pinkspot, i received a reply on 7-21-09 they were aware of the problem and were trying to fix it so my bonus came back on and i thought it was finally fixed, but i was wrong again it went back out again about 1 hour ago, so at this point i don't know grannyduck

I have the same problem again. I reported the issue the other day and here's the answer I received. (I'm an Emerald Snake, I don't agree with the response.)
"This is Dennis at Big Fish Games here in Seattle. Thanks for writing in!

The point system is controlled by a different server that Big Fish doesn't have any control over.

From what I understand though, the higher ranks that you get in the, the less that each puzzle is worth so that it adds to the challenge of achieving higher ranks.

I assure you nothing is wrong with the game though, this is completely normal Shirley. I hope you continue to enjoy your game and please let me know if there is anything else I can do for you.

If for some reason you're unhappy with this though, I'd of course be happy to help you replace this game with a different game if you'd like.

Dennis K, Seattle

Customer Support
www.BigFishGames.com"

MrsButterworth wrote:I have the same problem again. I reported the issue the other day and here's the answer I received. (I'm an Emerald Snake, I don't agree with the response.)
"This is Dennis at Big Fish Games here in Seattle. Thanks for writing in!

The point system is controlled by a different server that Big Fish doesn't have any control over.

From what I understand though, the higher ranks that you get in the, the less that each puzzle is worth so that it adds to the challenge of achieving higher ranks.

I assure you nothing is wrong with the game though, this is completely normal Shirley. I hope you continue to enjoy your game and please let me know if there is anything else I can do for you.

If for some reason you're unhappy with this though, I'd of course be happy to help you replace this game with a different game if you'd like.

Dennis K, Seattle

Customer Support
www.BigFishGames.com"

LMAO & yd be right not to agree MrsButterworth

This guys got no idea wot hes talking about as far as this games concerned

Hi Grannyduck, funny answer as I have just entered the Oxsection again due to pc crash (i'm SillyEvergreen). So my points should be skyhigh!

I'm still waiting for an answer, i'll keep you posted. In the meantime I don't quit the game anymore, just let it run in the background and do other stuff.
Even after 2 hours points are still the same, so can try to crawl back in the ranking.

Have a nice day all!

Hi! Here's the reply I got from Tech Support. Changed firewallsettings. I'll let u know if that works!



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Discussion Details

Our Response (Chris P, Seattle) July 23, 2009 02:05 PM
Hi Sylvia,

I am really sorry to hear that there has been some trouble with the bonuses dropping in your copy of Mahjong Towers Eternity. I know how frustrating it can be when something like this happens, and I'll be happy to help.

It sounds like something may be blocking the data transmissions into the game. Generally, we've found that firewalls can be one of the leading causes of this problem. Thankfully, we do have a solution that has helped other customers with similar issues.

It may help to whitelist us through your security and firewall settings (some routers and modems have their own firewall. If applicable, whitelist Big Fish Games with that program as well). This should clear Big Fish Games as safe and allow your download to complete successfully.

These links will walk you through checking those settings:

Firewall Issues
http://bigfishgames.com/help/index.html?rn=164

Problems Downloading and Activating Games
http://bigfishgames.com/help/index.html?rn=536

If the problem continues, I may be able to pinpoint the problem using a file generated by a program called HijackThis. HijackThis is offered by Trend Micro, a respected and well known Internet security company. This program will scan your computer, and generate a text file that will list the processes and programs running at the time you run into trouble- make sure to launch this program right at the moment you receive the error message.

Download the program from this link:

http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php

Once the file is created, reply to this message and include the file as an attachment. If you choose, you can uninstall HijackThis using add/remove programs after you’ve sent that file.

I look forward to your response.

Best Regards,

Chris P
Customer Support, www.bigfishgames.com
Your Entry July 22, 2009 01:58 AM
Bonusdrop to 500 points

Hi! For days the bonusses drop to 500 points after restarting this game. What's up? I'm not the only one whith this problem, see the forum.

Please fix it. Thankx



© 2009 Big Fish Games, Inc.

Hi again! Due to the large answer from TS couldn't write more. It seems strange to me that my firewall would only allow layouts with 500 or 2500 points, so don't really believe this answer eventhough I tried it.

I am not gonna use Hiijackthis, already did that some time ago, nothing wrong.

As I am still running the game on the background I don't even know if the problem is still there. Does anyone know?

pinkspot wrote:Hi again! Due to the large answer from TS couldn't write more. It seems strange to me that my firewall would only allow layouts with 500 or 2500 points, so don't really believe this answer eventhough I tried it.

I am not gonna use Hiijackthis, already did that some time ago, nothing wrong.

As I am still running the game on the background I don't even know if the problem is still there. Does anyone know?

Hi Pinkspot

Yes the problem is still there - it seems to come & go & it has nothing to do with yr firewall settings

As far as im aware Bfg are still running from thier backup data base following the fire - wether or not this has something to do with the current running of the game i have no idea - but it is a possibility

Hi Spazzazz! Yeah, found that out too yesterday. Anyway I made a logfile with HijackThis the moment the points dropped again and mailed it to Chris.

I hope they can find the problem for all of us. He wrote that they are aware of the problem and don't have a clue where it comes from, that's something.

I let you guys know what the outcome is.

pinkspot wrote:Hi Spazzazz! Yeah, found that out too yesterday. Anyway I made a logfile with HijackThis the moment the points dropped again and mailed it to Chris.

I hope they can find the problem for all of us. He wrote that they are aware of the problem and don't have a clue where it comes from, that's something.

I let you guys know what the outcome is.

I think its more a server problem than Bfgs - they need to be going to the server to find out whats up - but if they still running from the backup data base at the mo theres probably not alot any1 can do until everything in relation to the fire is sorted & transferred back with the servers - it is a pain in the **** tho

Thanks for that Pinkspot

Goodmorning! I was wondering if other games with scoring points or bonusses are affected by whatever this bonusdrop is.

Or is it just MTE?

Does anyone know?