How can I get my money back for TTS?

A game without instructions is too hard. I have not been able to get anywhere with this game. I want a refund and I will not purchase another game without getting to play it first.

terryb, welcome to the Fish Pond. I don't buy this type of large-file game because my policy is that if I can't play the demo, I don't spend the money. Like you, I found that out the hard way. Don't know how long you've been a member of BFG but they are the best game site on the net. I'd recommend you send them an email ... see link at bottom right. Explain your issues and I'm sure they'll help you out. Many times if a customer is dissatisfied they'll issue a free game credit so you can get a game more to your liking. Be prepared, with the launch of Azada 2, they will extremely busy. Since they address issues in the order in which they are received, you will probably have to wait a minimum of 72 hours for a response ... perhaps even a little longer. Good Luck.

Within less than five minutes I realized that I absolutly hated the game. I emailed BFG and they issued a game credit to replace the game.
There are other game sites that will offer a Demo for the large file games, you just have to find which site has the game. Although, I agree, BFG is the best game site going. Check out HP games, it's pretty good to, I like buying the games tokens.

Amen!! I figured out one thing I needed to do, but couldn't get the game to let me go do it. I spent half an hour on it and then deleted it.

It's the only game I've gotten from BF that I just hated...which is why I didn't bother to play the demo first. It's the last time I'll make that mistake.

If you get your money back, post how you did it.

Consta

Constacat ~ send and email and let them know.
I"m sure they'll help you out.

As was mentioned above, there will probably be more of a wait than usual given that Azada 2 game out today.

I sent in a message yesterday stating how much (and why) I hate this game. I didn't specifically ask for my money back, or a game credit, but I do feel much better for having vented and I think they need to know when we don't like the games - and more imortantly, why we don't like them - this way they can make improvements, or choose to not release another game with the same problems.

In all fairness to BF. It is the buyer's responsiblity to do as much checking as they can before buying a game. I always play the demo first (Azada 2 was my one exception). If I am still unsure about a game, I wait for the reviews to come out.... both on this Forum and over at Gamezebo. If it is a large file game with no demo, I research, research, research. If the game has serious glitches that can't or won't be fixed, then yes, BF should refund the money & delete the game from your purchase history. If someone wants a refund just because they don't like a game..... well, as they say, you pay the price and you take your chances. I have a couple games I wish I could give back, but I figure it was my decision to buy & take my chances + it was only $6.99.

When this game came out, I think pretty much all the reviews were on the negative side. So I did not buy it.

Just some advice from the peanut gallery.

I agree that this game is really time consuming and it takes forever to figure out what you need to do next. BFG has refunded my game credit when I was unsatisfied, so I feel certain they will refund for you, too!