bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Slingo Supreme 2 here

[Post New]by bfgBellerophon on Jul 7, 15 8:39 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Slingo Supreme 2 here

[Post New]by jjyostjj on Jul 7, 15 12:05 PM
I have read numerous messages from customer complaining that the Devil protection button in this game DOES NOT WORK. Why have you not fixed it. People pay for these games and Big Fish use to have a really good reputation for taking care of their customers. When will this be fixed. It is frustrating that you are trying to build your money up and even with the protection button on, he can come in and take part to half of your money. I have spent a lot.....and I do mean a lot of money with big fish over the years, and it would be great to know that you stand behind your products and your customers. Please get this fixed. I have a PC, with windows 8.1. thank you

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Slingo Supreme 2 here

[Post New]by bfgBellerophon on Jul 8, 15 11:10 AM
Hi jjyostjj,

I'm sorry to hear that the Devil protection button in this particular game isn't working. I definitely can understand the frustration that this may cause.

If you haven't already, it is recommended to ensure that everything is up to date with your video graphics card. I'm going to include the link below:

Game Crashing, Freezing, or Blank Screen

If you find that you are still having issues, the best thing to do would be to contact our Technical Support Team with a Dr. Felix Report. They have the tools to help troubleshoot. This also helps to report and keep track of the issues to bring to the appropriate team. The developers of the game are the ones that can make changes to the game content. By contacting our Support Team, it helps to bring these issues to them.

You are welcome to reach out to any of the moderators if you have any questions.

bfgBellerophon


 
 
 
 
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