bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Farmington Tales here

[Post New]by bfgBellerophon on Jul 7, 15 10:18 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Farmington Tales here

[Post New]by DellaMaureen on Dec 21, 15 11:39 AM
I have bought and installed Farmington Tales 2 through Big Fish Games. The games keeps crashing! I've installed the newest graphics driver, and have set the display to 100 percent. These things have not helped. My game keeps crashing! Help?

 

No Sound in Farmington Tales

[Post New]by Nimshabane on Apr 26, 16 11:46 AM
Just got a new laptop and re-installing my apps. There isn't any sound now in Farmington Tales, although it works properly in all my other games, etc. This machine has multiple sound sources as well as video, so this is where I suspect the problem is [game not knowing what device to use]. Can this be changed in the INI file or something? Thanks!

 

Re:Please post any TECH ISSUES for Farmington Tales here

[Post New]by CazzyStar on Jul 1, 16 10:14 AM
i play the game for about 5 minutes then an access violation code pop up and crash the game down, IVE DONE EVERYTHING IN THE FORUMS BUT NOTHING IS HELPING

 

Farmington Tales doesn't work in Windows 10 (64bit)

[Post New]by ninaivey on Aug 8, 16 8:09 PM
bfgBellerophon wrote:Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166"> Game Crashing, Freezing, or Blank Screen </a>

<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Farmington Tales here

[Post New]by Greyshe_wolf on Aug 24, 16 1:03 AM
I just bought this game last night and it won't open properly, it just changes the resolution of my screen and has a black window that I can only get rid of in task manager. I'm running Windows 10 and I've already done everything recommended on the help page.

I've submitted a ticket with a DrFelix file last night but I'm so tempted just to cut my losses and ask for a refund.

Edited on 08/24/2016 at 1:16:57 AM PST


 
 
 
 
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