I still cannot download this game and have been trying since I BOUGHT IT yesterday morning. I've done everything....sent an e-mail, which it takes 72 hours to get an answer. I did the online help chat and after sitting for almost 45 minutes, it kicked me out. I then finally, after an additional 45 minutes got through and she or he was no help. Just proceeded to tell me to hold tight that it should free up. Well that was at 5:00 pm CST yesterday and I have been trying ever since and cannot get it to download.