Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by Daxadillion on Jul 28, 15 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 07/28/2015 at 6:42:51 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by bfgBellerophon on Jul 28, 15 6:42 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
CiChDa
Dogfish
Dogfish
1,972 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by CiChDa on Jul 28, 15 2:58 PM
Hmm, I guess I am the only one with a lag between scenes, huh?

Windows 8.1 PC

 
msolo
Sea Anemone
Sea Anemone
8 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by msolo on Jul 29, 15 4:24 AM
I can not get the game to play on 8.1 pc. Get a blank screen and can not get out without closing pc have tried making it compatable with windows xp and vista and seven all drivers are upto date still not working. Run DXdiag and that says everything is fine

Did get it to run on an old laptop but it was so slow it was unplayable

 
smidgec
Seahorse
Seahorse
33 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by smidgec on Jul 29, 15 9:33 AM
I think i have a sparkling area hog near the post that says Pub but it will not open

 
elmira78
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by elmira78 on Aug 2, 15 2:30 PM
When I played the HOP in the gazebo at the top of the stairs just after you go through the portal the item list went blank just as I was completing the task for the last item. Now when I go there I get the instructions for the flower wreath. I'm not sure what I was supposed to get from that scene, but I don't think I have it.

This is the second issue I've had of this type this week. I had a similar issue with Maze 360.

 
burf90
Flounder
Flounder
2,276 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by burf90 on Aug 2, 15 10:02 PM
msolo wrote:I can not get the game to play on 8.1 pc. Get a blank screen and can not get out without closing pc have tried making it compatable with windows xp and vista and seven all drivers are upto date still not working. Run DXdiag and that says everything is fine

Did get it to run on an old laptop but it was so slow it was unplayable


I played it on my Windows 8.1 PC without any issues. I just finished the game, so it does run on 8.1. I don't know what the difference between your PC and mine is, but you might want to send a Dr. Felix to CS. Maybe they can sort it out for you.

 
elmira78
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by elmira78 on Aug 16, 15 12:11 PM
I recently installed Windows 10 and now I am asked for a registration key every time I try to play the game, which of course I don't have. I've tried uninstalling the game, downloading it again and reinstalling it but it hasn't helped.

 
burf90
Flounder
Flounder
2,276 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by burf90 on Aug 16, 15 7:46 PM
Elmira78, that's definitely one for the techs at BFG support. I know they've tried to make sure all the new game offerings run on Windows 8.1, but Windows 10 is really, really new. I doubt they've had a chance to test many of their games on it yet. They would probably be very glad to have that feedback. I'd contact Microsoft, too, since it's their operating system causing the issue.

In the meantime, you might want to roll back to Windows 8.1, until they get some of the wrinkles out of Windows 10. Or, at least, set some of the games aside to play later, once some fixes have been applied.

 

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by Mynxiii on Sep 28, 15 4:59 AM
Hi I collected the telescope lens but now it's not in my inventory and I cannot progress, please help

 
sarah451
Guppy
Guppy
102 Posts

Re:Please post any TECH ISSUES for Amulet of Dreams here

[Post New]by sarah451 on Mar 13, 16 6:32 PM
I'm at the telescope in the desert. I know there is a lens to pick up in the oasis. I saw it while I was there the first time, but didn't pick it up with the other stuff. Now, I cannot get back into the zoom space where the lens is. I've run my cursor carefully and slowly over the entire scene, and the only close-ups I can get to are the tent and the chest/turban.

Also, the hint tells me nothing but, "there is nothing to do here" everywhere I've tried it, not just in the oasis. Also, there is nothing coming up on the map to indicate any location that has a task.

I'm going to send a Dr. Felix to Tech, but I really think you have a glitch here.

Running in Win 7.

 
 
 
 
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