Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by Daxadillion on Aug 12, 15 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 08/12/2015 at 5:56:34 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by bfgWaimea on Aug 12, 15 5:59 AM
Hi Everyone,

If there's trouble with getting The Mahjong Huntress to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

Often, we can provide a known solution for technical issues in the Forums and some of our tech savvy pond residents may also swim by with good tips and suggestions. We're unable to provide the same excellent level of support provided by our Customer Support team because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by bowlfreak_not on Aug 17, 15 5:24 PM
A few times when I've attempted to shuffle my tiles, the shuffle animation doesn't complete, leaving me with blank tiles on my screen and an unplayable board. If I exit out of the board and start over, the game continues running as if nothing unusual happened. Not a big deal normally, but if I've used up my energy crystal or whatever it is, then starting over doesn't get it back, blah, blah, game's no fun, poor development... you know the drill.

Oh, and there's a problem with tiles showing as clickable that are actually still covered by other tiles. That happens after you zap something in your locket. Cute game. Keep working at it. Thanks.

 
NokomisVT
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by NokomisVT on Aug 22, 15 12:15 PM
Game locks up during play and requires a forced shutdown. The pendant disappears often, especially if you turn off the (incredibly annoying) magnifier. I have uninstalled/reinstalled, created new profiles and begun new games, and nothing helps. I really like this game, but I'll have to ask for a refund if there isn't a bugfix soon.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by bfgBellerophon on Aug 23, 15 1:12 PM
Hi there,

I'm sorry to hear that there is some trouble playing this particular game with the blank tiles appearing or the game locking up and forcing a shutdown. It may be helpful to look at the following help article:

Game Crashing, Freezing, or Blank Screen

The above article will have hints on ensuring that the video graphics card is up to date bowlfreak not.

If you find that you are still having issues, please contact our Technical Support Team with a Dr. Felix Report. They are always willing to help investigate this further for you.

bfgBellerophon

 
cgm8
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by cgm8 on Sep 6, 15 9:53 AM
Is this supposed to have a bonus level or something?
i finished the game but apparently am missing diary pieces and there are 4 locked images in the story so far. I managed to get 3 stars in all the boards ch.1-6.

 

Re:Please post any TECH ISSUES for The Mahjong Huntress here

[Post New]by aicarrie1 on Sep 18, 15 7:23 PM
In some of the levels, the game is telling me to solve the level in zero seconds. Isn't that impossible?

 
 
 
 
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