Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by Daxadillion on Aug 18, 15 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 08/18/2015 at 5:21:33 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by bfgWaimea on Aug 18, 15 5:22 AM
Hi Everyone,

If there's trouble with getting Magic Griddlers to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

Often, we can provide a known solution for technical issues in the Forums and some of our tech savvy pond residents may also swim by with good tips and suggestions. We're unable to provide the same excellent level of support provided by our Customer Support team because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
dakini
Guppy
Guppy
152 Posts

Re:Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by dakini on Sep 25, 15 5:52 PM
I have a mac and a mac mouse with no right or left mouse buttons. How do I x things out? I've tried the standard combo's of buttons with mouse but nothing I've tried works. This was not a problem in Magic Griddlers. You could choose which character you wanted to paint with.

 

Re:Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by letitiashops on Sep 27, 15 10:15 AM
Twice I have had my game crash as I was putting in one of the last few blocks. Then my only choice is to do the game again. What's up with this?

 
shepherdmoon
Guppy
Guppy
136 Posts

Re:Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by shepherdmoon on Sep 30, 15 4:42 PM
letitiashops wrote:Twice I have had my game crash as I was putting in one of the last few blocks. Then my only choice is to do the game again. What's up with this?


I had that happen once. I was about to click on my last square, and the game just disappeared, sending me to the desktop. It's only happened once though, and I'm almost done with the game, so it's not common. No idea what triggered it.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Magic Griddlers 2 here

[Post New]by bfgBellerophon on Oct 1, 15 4:32 PM
Hi there,

I'm sorry to hear that players are experiencing issues with this particular game.

dakini, please reach out to our Technical Support Team with a Dr. Felix Report so that they can look into this for you. We definitely want to help get things up and running with your Mac mouse.

letitiashops and shepherdmoon, It may be helpful to look at the following help article regarding the crashing issue you are experiencing:

Game Crashing, Freezing, or Blank Screen

If you find that the issue still persists, please contact our Technical Support Team with a Dr. Felix Report. They are always willing to help!

bfgBellerophon

 
 
 
 
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